♋️juxiezuo♋️
April 2, 2021
I want to say a few words about my real feelings about staying in. I hope to help the friends who are struggling to book a room. As a hotel industry who is also engaged in the hotel industry, I also chose this hotel after repeated comparisons through Ctrip. The location of the hotel can be regarded as the center of the city. Quiet in the noisy, close to the river, only a ten-minute walk from the bustling Dongsheng Shopping Center, I have to say that the efficiency of the front desk is really not that good. There were many staff members at the front desk when checking in. There was a guest who checked out. It took more than ten minutes for a chenk-in. I told Ctrip that it was a flash stay. The hotel said that we did not cooperate with Ctrip and insisted on charging the deposit. I paid six hundred for the code. I asked how to return the check-out deposit. I was told to return the cash. Since I don’t like to bring cash, I asked me if I still have five hundred cash as a deposit. After getting the consent, I will collect the money and sign the deposit slip. After arriving at the room, generally speaking, the room is still not comparable to the big city after all, and the price is reasonable. I have to say that the service staff in the restaurant are really enthusiastic. Both the Chinese restaurant and the breakfast service are very good, and they will take the initiative to greet them. Goodbye greetings, this is very good. The bedside smart switch and electric curtain facilities are comparable to four- or five-star hotels. Only the USB interface is broken. This is a pity. The room amenities are also very complete, but the quality is average. Tucao the slippers in the room are not disposable. I personally feel that this is a bit lacking. Friends who are obsessed with cleanliness should bring their own. It may be that the hotel considers that they have a bath, and guests can wear slippers and walk through the room directly. Two free bath tickets for each room (normally 38/person), which is very good. The breakfast is also quite satisfactory. The 20 yuan breakfast is worth the price. There are porridge, milk, and coffee, although they are not very mellow (you know), and there are omelettes on the spot. The aunts who served are particularly enthusiastic and praise you. When checking out, the front desk told me that the deposit was 400 yuan before, and I tried to tell me that I did pay 500 yuan, because I was very impressed and signed the deposit slip for me to sign. At this time, the lobby manager should tell me When I checked in, the waiter fainted and made a mistake, and told me that they checked the surveillance system all morning to confirm that it was 400, and asked my monitoring room to check it. The manager told me that they only saw four dimes and concluded that I had paid 400. I told that I had just finished shopping so I was pretty sure I only had 500 cash, otherwise I would scan the QR code to pay the 600 deposit. It is precisely because it is five hundred that I asked the front desk whether it is feasible to pay five hundred yuan in cash. When I asked to see the screen for counting money displayed on the counterfeit detector, the manager told me that the monitor could not see it and told the front desk staff to call the police. To be honest, I have never seen a hotel actively call the police after I have stayed in so many hotels. , Most of the guests call the police, so I have to prove that even if I say that even if my plane is delayed, I will cooperate with you. One hundred yuan is a trivial matter, but the hotel’s approach seems to be that I deliberately give you one hundred less for what you call you busy. I used to be the front desk manager of a hotel. It’s common to find that there is little money or incorrect accounts when I leave work. Then I ask you to work carefully and not use busyness as an excuse. I understand this very well. An employee, after all, the people who use cash now are a minority. Maybe her accounts are wrong. First I thought of the possibility of using cash. Even if the police arrived at the end, the manager said that I paid 400 yuan and hoped that the police would testify. , I just want to ask this manager, are you so unprofessional? How much money did you see just as an act of collecting money? What is the basis? In terms of retreating 10,000 steps, even if I really paid 400 yuan, this is also a mistake in your work, because the receipt you gave me is 500. I signed and approved without objection and left the front desk. Finally, the police It is also said that according to the documents, after all, the police still have to pay attention to proof. However, the manager just grumbled and let it go. Unfortunately, I will give the waiter this hundred. What I want to tell you is that the service is not like this, I I have done it before, and I am well aware of the hardships of the front desk staff, but at that time, I would say that the account was not correct due to staff errors and the account was reduced by 100 yuan. Recall that you paid in cash on the same day. Is it possible that you have undercharged your money? Their wages are not high, otherwise the money will have to be paid by themselves. To be honest, I understand them very well. Even if I am sure that I have not paid less, I will pay 100. It is not how generous I am, but it is not easy to understand them. Besides, the hotel consumption is not very high. Dining for five people in the private room of the Chinese restaurant is a little more expensive than the room rate. Having said so much, I just want to talk about my real check-in experience. I hope my friends can refer to it and also hope that the hotel’s management The level of attention is paid to the service industry, and the service is supreme. No matter how good the hardware is, it is difficult to keep up with the superior location of the service in today's society. There is a saying in the service industry that 100-1=0 instead of 99! To add, the welcome fruit delivered by the hotel is still very good. Although there are only two apples that don't look very fresh, the hotel's awareness is still very good.
Original TextTranslation provided by Google