Hotel de Duif Lisse

The Hotel de Duif Lisse plays very very Fast and Loose with their rates and rules. We reserved three months before our stay, and were required to immediately pay 239 euros a night. Upon arrival, we saw that our room was really tiny, yet the Hotel boasts several two level apartments. We thought there had been a mistake. When I went to the reception desk, I witnessed a couple who had a reservation, hadn’t yet paid, but were immediately given the apartment on two levels, 3 times as big as my room for 169 euros a night. I asked to speak to the manager, who wasn’t available and then asked that he/she contact me, which was never done. I asked the reception employee that our rate be reduced to 169 euros, but no one ever bothered to contact me to explain. If you have money to burn, this Hotel would be just right for you.

I would like to express my appreciation for the quality of the service I received at the Hotel de Duif staff during my recent stay. The entire staff was so kind in their ways and truly made me feel welcomed. Special thanks to Celine, Marian, Bianca, Tim and Ingrid, and all those I cannot recall their names. What a great team. Location is just the best one could have: just a 10 min walk from Keuhenhof. Restaurants are a few steps away, as well as the city center and bus stops. Years ago I worked in the hospitality industry and I can tell by experience this is not an easy business and can be extremely challenging as its main core is to deal with guests (oh, guests...). Hotel properties are quite similar regardless of which brand one may choose, and what makes the difference from one to another is definitely their staff. As a seasoned traveler who has stayed in all sorts of accommodations - from the cheapest hostels to top 5-stars properties, I can tell that the Hotel staff who provides the service is what defines the guest experience. I am very much looking forward to my next stay at the Hotel de Duif. The fact that I know I will stay at a property where I feel at home makes all the difference. Thank you so much for making this such a special experience.

Hotel deLis issued travel vouchers for reservations during the cancellation period. Now with a new name they won’t honor the vouchers which do no have an expiration date. They couldn’t do refunds due to the impact COVID had on their business. Provided vouchers that now they won’t honor.