Flats Castelo - HOrigem

The room is located quite a distance from the main hotel building, up a hill and along a cobblestone street. It was a bit of a struggle getting my luggage there, especially after a long day of travel. That said, the room itself was well-equipped with everything we needed. While there’s no reception on-site, the hotel provides support via WhatsApp — and their responses were prompt and helpful whenever we needed assistance.

Lovely clean apartment, with amazing views, and we even got upgraded to the top floor! Staff were vey helpful and great communication.

Lovely apartment Lovely clean apartment, with amazing views, and we even got upgraded to the top floor!

Everything was completed. Clean, spacious. Friendly check in staff!

Disastrous and unsafe room. Bedroom on ground floor with the thinnest door, feels like people chatting in the street are in the room. I had to pay for another hotel and they refused to refund me. Second night was okay because they moved me to an appartment upstairs and felt perfectly safe. Please beware of the room you’re getting if you’re on ground floor. Never again

Alfama district apartment This flat is in the heart of the Alfama district. The streets and stairs are steep but well worth the effort!

Great Location and Friendly Staff, but Misleading The hotel was very well located, with restaurants just a few steps away, definitely a plus. The staff was also very welcoming, however, getting there was a bit confusing. We first had to go to a different location in the city center, which wasn’t clearly explained in the booking instructions. We were also quite disappointed with the accommodation itself. The photos showed a very modern apartment, but in reality, it was rather old-fashioned, with a noticeable musty smell typical of older buildings. That said, the rooms were very clean, and the beds were comfortable. In summary: a good stay overall, despite the misleading presentation online.

We got this property from HOrigem after staying a couple of nights at another of their properties and deciding to stay an extra night in Lisbon. It was just a couple of blocks away from the first one and equally great. The view was less desirable than the first one which looked down at the street where the cable cars run by, but other than that, it was a great stay. We can't say anything but great things about the staff and their friendliness and helpfulness, Diogo even help carry my wife's baggage up the steep streets from the first property to this one. Highly recommended.