Hotel Mundial

Hotel Mundial Reviews

Hotel Mundial

Praça Martim Moniz 2, Santa Maria Maior, Lisbon, Lisbon District 1100-341, PortugalSee Hotel Details
Hotel Mundial
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Reviews from Real Guests

7.3/10
135 reviews
Verified reviews
Location8.3
Amenities6.5
Service7.2
Cleanliness7.2
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All reviews(135)
Positive reviews(32)
Reviews with photos/video(7)
Great location(23)
Great service(10)
Convenient location(8)
Awesome stay(7)
Average sound insulation(5)
Negative reviews(3)
Guest User
Classic Room
Date of stay: Apr 2026
Family
2 reviews
8.0/10
Very good
Posted on May 22, 2026
location is great! downside no slippers provided in the room 😕
Guest User
Superior Room with City View
Date of stay: May 2026
Family
11 reviews
7.0/10
Posted on Jun 22, 2026
Good location and services, but the room are old style.
Chelsea Mimi
Classic Room with Extra Bed(2 adults+ 1 child)
Date of stay: Dec 2025
Family
44 reviews
7.0/10
Posted on Jan 5, 2026
We had a room at level 2 facing street, and it's very noisy. Hotel is very old, breakfast is average too.
Response from Property: Dear Chelsea,Thank you for taking the time to share your feedback following your stay at Hotel Mundial.We appreciate your comments and are sorry to learn that the room location on a lower floor facing the street resulted in noise disturbance during your stay. We understand how important a quiet environment is for rest and comfort.Hotel Mundial is a historic property, and we are currently undergoing a renovation of both public areas and guestrooms, including improvements to room comfort and sound insulation. While this is a temporary phase, we are sorry that it may have impacted your experience on this occasion.We also take note of your remarks regarding the breakfast offering, as guest feedback is essential for us to continuously review and enhance both quality and variety.We hope to have the opportunity to welcome you back in the future, ideally once our renovations are completed, so that we may provide you with a quieter and more comfortable stay.Kind regards,PHC Hotels Team
Guest User
Superior Room with City View
Date of stay: May 2025
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Jun 11, 2025
Lovely hotel very central location. Good choices to eat, beautiful roof top bar with view of castle and the sea.
Guest User
Superior Room with City View
Date of stay: Apr 2024
Couple
1 reviews
9.0/10
Great
Posted on Jun 4, 2024
Very friendly service by the staffs everywhere. Great location within walking distance from all the places of interest. Only wish that they have USB ports by the bedside though. This has been a standard at other hotels I have been.
Rita2214
Classic Room
Date of stay: Feb 2024
Couple
17 reviews
10/10
Outstanding
Posted on Mar 12, 2024
Hotel is big, a bit old in general, but it was comfortable. Room has everything what we needed, it is spacious and also has the amazing city view. Very good breakfast. Tram 28 stop and metro are right near the hotel. Supermarket is in the same building.
Guest User
Classic Room
Date of stay: May 2024
Couple
2 reviews
7.0/10
Posted on Jul 5, 2024
strength - good location, good size of hotel room weakness- a bit old with facilities outdated other comments- average impression for buffet breakfast
L.A01
Classic Room
Date of stay: Feb 2024
Couple
9 reviews
9.5/10
Amazing
Posted on Apr 12, 2024
Excellent location. Close to Tram 28 station and metro station. Presence of supermarket on the ground floor. Spacious, tidy and comfortable room. Breakfast was perfect with sufficient choice of food and drinks. Staff was friendly. The only issue was the number of elevators was limited so the waiting time was a little bit long. But I would still recommend Hotel Mundial.
Guest User
Junior Suite with City View
Date of stay: Sep 2023
Travelling with friends
12 reviews
9.5/10
Amazing
Posted on Oct 17, 2023
I went for a 2-week trip to Spain and Portugal with 2 friends, and this is the one with the best service. Immediate response to our request, e.g. making up the sofa bed (2 helpers immediately delivered an extra bed with blankets/ pillows and everything) And quite a lot of free refreshment in the room, e.g. pastels, a large bottle of free water, a small bottle of Port wine, coffee, etc...) And there is a kettle in the room (turned out what seems to be essential in most East-Asians hotels are not commonly provided in most hotels in Spain and Portugal, but this one got it!!) Would recommend it!
SanshunCL
Classic Room
Date of stay: Oct 2025
Travelling with friends
56 reviews
6.5/10
Posted on Nov 11, 2025
I stayed in room 311, which was at the end of two long corridors. The facilities were quite old, the furniture was noisy, and the bathroom door required a lot of force to close. The room was poorly soundproofed; the noise from the shower in the next room downstairs severely affected my sleep. I complained to the front desk, but they didn't do anything about it. The hotel's main advantage is its excellent location; it's very convenient for nearby attractions and transportation. The bus stop for route 28 is right outside the hotel, and there's a large supermarket next door.
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Response from Property: Dear Guest,Thank you for sharing your experience with us. We are pleased to know that you enjoyed our convenient location and easy access to public transport and nearby amenities.We are very sorry for the issues you experienced in your room. We also apologise that no effective solution was provided when you reported the situation to the Front Desk. This does not reflect the standards we aim to deliver.The hotel is currently undergoing renovation and improvement works in both rooms and public areas to address exactly the type of issues you mentioned, including soundproofing and room condition.Thank you again for your feedback. We hope to welcome you back in the future for a more comfortable stay.Kind Regards,PHC Hotels Team
Guest User
Classic Room with Extra Bed(2 adults+ 1 child)
Date of stay: Aug 2025
Family
2 reviews
10/10
Outstanding
Posted on Oct 16, 2025
The location is great. Tram No. 28 is right outside, and the staff are friendly. Slippers are provided upon request. Portugal doesn't have many hotels that are child-friendly, so this hotel is a good choice in that regard. The breakfast is not overly extensive, but has a decent selection and is quite tasty. There's also a large supermarket next door, which is nice, but it closes around 9 p.m.
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Guest User
Classic Room
Date of stay: Oct 2025
Couple
5 reviews
8.0/10
Very good
Posted on Nov 16, 2025
The toilet floor wasn't very clean. I tried the new ramen menu item at the hotel restaurant, but it cost over 5,000 yen and the taste is not what Japanese people would rate.
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Anonymous User
Classic Room
Date of stay: Sep 2025
Family
9 reviews
7.0/10
Posted on Nov 3, 2025
The location is excellent. The rooftop view is amazing. There are too many group tours, making it difficult to relax quietly. The facilities are too old and drainage is poor. Not a good value. Would not recommend.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you very much for sharing your comments about your stay at Hotel Mundial. We are delighted that you enjoyed our central location and the wonderful rooftop views over Lisbon.We are sorry, however, that you were disturbed by group visits and found some of our facilities dated. Please note that we are currently carrying out extensive renovation works in both rooms and public areas to enhance comfort and guest satisfaction.We hope to have the pleasure of welcoming you again in the future to experience our renewed facilities and a more peaceful stay.
Guest User
Classic Room
Date of stay: Dec 2024
Family
2 reviews
9.5/10
Amazing
Posted on Jan 5, 2025
Since it is located very close to Puerta del Sol, you can easily access the Royal Palace and Museum Street. However, since the hotel is located on one floor of the building, it may be a little difficult to find the entrance. Also, there were fewer amenities than I expected. There were no trash cans in the rooms. There were no tissues either. I think you need to be careful about that. Also, although there are multiple SSIDs for WiFi, none of them are fast (YouTube playback frequently stopped, which was a bit stressful).
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Guest User
Classic Room
Date of stay: May 2025
Family
8 reviews
8.2/10
Very good
Posted on Jul 6, 2025
The location is ok, the hotel breakfast is a bit simple, the elevator capacity is average. The wait time is quite long during peak hours.
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