The room was clean and outfitted agreeably. However, the heating didn’t work well. The window unit was set at 74 degrees when I arrived but it felt much colder; the unit was blowing frigid air. No manipulation on my part could get it warm. I turned it OFF. I called the front desk. Nothing happened for 30 minutes. The room got colder—it was January, after all. I turned it on again, tried setting the temperature to 80… no success, still blowing cold air. The toilet also had a problem with the tank leaking continuously into the bowl, causing the toilet to self flush every 10 minutes. I called again and requested another room. I was extremely tired from a long trip and needed to get some sleep. They said they would send someone, who finally came. He turned the unit on—and the heat came on. He of course thought I was feeble-minded. He looked at the toilet, flushed it twice, said it was fine, not understanding what the problem was (English was clearly not his first language), and left. A little later, the heater stepped working and it blew very cold air again. I bundled up, went to bed lulled by the flushing toilet and not looking forward to the morning, when I packed my stuff and got ready in the frigid room. It was an uncomfortable experience, which could have been avoided by switching me to another room.