Verified traveler
October 22, 2023
I stayed here twice in one month. My first room was one bedroom on the 5th floor, spacious and nice. Though there was a spave there was no proper couch to sit or lie down comfortably. Its one of those mini seaters where 2 people can barely sit together.
The other time I stayed in a studio on the 1st, which was almost the same space, but half the price. So unless you want separate bedroom you dont need to pay extra.
The studio though was lacking a lot of kitchen utentils, no bowls no cutting knives etc..
Also the fact that to buy a coffee pod for the machine you have to go down to reception is ridicoulous. Because you have to pay for them. They dont want to bring it to your room. I asked them to bring it here and charge it to my room - they said no. You can order food to your room but not coffee!!!
The reception people generally dont understand the importance of saying ‘I am sorry’ or ‘I apologise’. I am not sure if its a cultural gap. I would have wanted to hear things like:
‘ I am sorry that your room isnt ready, but will be in a hour, may I offer you a cup of coffee in the meantime?’ Rather then ‘room isnt ready and I dont know when its gonne be ready, come back later’
‘ I apologise that we have no internet at the mom, but we are working on it’ rather than ‘sorry no internet, and we dont know anything’
Also the reception didnt know service animal are exempt of fees! I had to explain it.