L'Hermitage Gantois, Autograph Collection

I wanted to love this place. I didn't. The valet parking is 40 euros a day, the rooms are also pricy, the location isn't fantastic ... there are very few restaurants or bars within easy walking distance and there are roadworks in front of the hotel and throughout Lille, from what I saw, making getting around difficult. The rooms lack natural light -- there's no view and you can barely see the sky. The lighting in the room we had was very poor, especially in the bathroom. The carpet was orange, *****ed and worn and stained, the lampshades were wonky, the bathroom very dated. And, although there were high-end toiletries in the room, there was no conditioner, something most guests won't realize until they're in the shower and halfway through hairwashing. There was no coffee maker in the room, only instant coffee and nothing to actually stir a cup of coffee with -- it was either use your finger or the end of a toothbrush. It was very cold when I stayed in Lille and I was perpetually cold in the room itself, despite the heat being up to 22 C. On the upside, the pool was good, though towels not entirely easy to find. I would like to say good things about the staff on the front desk, who were welcoming and exceptionally helpful when approached about the issues I mentioned above. They offered a couple of room choices to try and improve the outlook from the windows and were gracious when I flagged up the toiletry and coffee issues. The bar/lounge area is very pleasant, the piano player great, the bar staff friendly. I had some fish and a risotto to eat in the bar and the food was excellent. This is a quirky property with an immense history, which I certainly appreciated. The staff made the stay, but I wouldn't select this particular property again.

Stunning hotel, a very short walk to the old town. Our room was beautiful, and the staff were incredibly friendly and efficient. Only one criticism - the lighting in the bathroom was seriously inadequate. We will definitely return!

Oh dear! Where to start? This hotel demonstrates that French history and American hotel chains don’t make an ‘entente cordiale’. Good things.- Reception staff Cleanliness Breakfasts Housekeeping. Bathroom. Not so good things- Lighting. Too dark to read almost everywhere except in bed. Heating. Very cold. Corridors freezing. B’room A/C mind of its own. Bar. Huge ugly bar dominates central atrium.Decor totally at odds with environment. Very poor choice of light food. Restaurant limited to attached ‘Estaminet’. Online booking system totally inadequate. Phone booking to hotel only at limited hours. Useless to have hotel information just as a QR code.

Not a 5*. No one helped with bags at the door. Parking was full so we had to drive around for over an hour to find anything. Building site next to our bedroom, nowhere near 5* experience.

Staff is friendly , courteous, and professional. Hotel is beautiful with a lot of history. Centrally located within short walking distance (10-15 mins) to main attractions. Room was clean, quiet, and comfortable. Would recommend dinner at the restaurant where food was very good and reasonably priced.

I booked the hotel as it purported to be a five star hotel with a great spa and restaurant. Thomas at the front desk was very helpful and he deserves a mention for this. First of all, the restaurant was closed but I understand this won’t always be the case. The Spa As for the spa, this was disappointing. The spa has no lockers or changing facility so you have to change and leave everything in your room, and then walk through the whole hotel in your dressing gown and slippers, and back again with wet swimming costume. On the first day we got to the spa and it was very crowded and all the seats/loungers had been taken. The pool was full also and so we ended up doing the half naked hotel walk for no reason. The next day was a little less crowded and we went for a swim, but the pool was pretty cold, certainly too cold for what you would prefer in mid November. The Room I paid extra for a garden view. It should have been explained that this was really not a garden view. As we were on the ground floor, the other rooms overlooked us so we had to keep the curtains closed the whole time therefore negating the purpose of a view. In any event, the view was pretty uninspiring and certainly did not warrant paying extra for, in fact it should have been discounted. The room was also extremely poorly lit. There was no main light on the ceiling and just two small bedside lights. One of which was not even working. We often had to use our phone lights to find things. There was no coffee machine in the room. There was a small kettle that I managed to plug in in the bathroom and just about made a cup of coffee with the tiny capsule of milk that was provided. I don’t believe this small capsule of long life milk and instant coffee sachets is really what is expected at a five star hotel. The television The TV only had 5 channels and all of which were in French. While we were out most of the time, it is common today to have at least access to English speaking channels, or even Netflix and streaming shows which is nice in the evenings. Other things When leaving to go to the station we asked the front desk for a taxi. The station is only a 5 minute drive away and less than one mile from the hotel. The taxi charged us €20. This is outrageous and the concierge are clearly in cahoots with this taxi firm to rip off the guests. The taxi to the hotel with a different company cost €6. This is not ok. All in all, for +£300/night, off season I think this hotel is disappointing. There are better hotels available for far less, with more comforts and conveniences available. I would not stay here again. I am a Bonvoy member and will be making this known to them directly.

Reasonable hotel within walking distance of the centre of Lille. The cooked element of the buffet breakfast was cold (beans, scrambled eggs etc) which was disappointing.