KASION PUGIS HOTEL · Lijiang Ancient Town (Waterwheel Branch)

Better than I could've imagined! I'll definitely stay here again next time. The atmosphere is incredibly comfortable, and the breakfast spread is fantastic. The staff are super friendly, and you can even get iced Americanos right away – definitely a big thumbs up!

I chose this hotel for my trip to Lijiang this time, and overall I'm quite satisfied. The location is easy to find, about a ten-minute walk to the old town, and there's a night market and restaurants right downstairs, making dining very convenient. The hotel's rooftop viewing platform is a highlight; there are not many obstructions, so if you're lucky and wake up early, you can see the 'Golden Mountain in the Morning Sun' (a local scenic phenomenon). The service deserves praise. The front desk staff were very enthusiastic and helped me with laundry. They even gave me a souvenir when I checked out. The room was equipped with a humidifier, and the cleanliness was excellent. The breakfast had a rich variety, especially the local chicken rice noodles, which were very unique. My only regret is that because higher floors were having windows installed, I was assigned a lower floor this time. Due to its proximity to the night market downstairs, it was a bit noisy at night. However, this minor issue doesn't overshadow the overall positive experience, and I still highly recommend it.

Great value for money. They even gave us a free room upgrade for one of our rooms, and the breakfast was good too. It's about a ten-minute walk to the old town. They even gave us a small gift when we checked out. I'd definitely consider staying here again.

The location is very lively, right by the road, making it easy to hail a taxi. The room was very clean, and the service was warm and welcoming. They even offered small gifts and afternoon tea. The cafe on the first floor has a great ambiance. Highly recommend!

I rarely write reviews, and I usually stay at chain hotels. But since this one was within walking distance of the ancient town, and ranked number one, I decided to give it a try. Honestly, it was a frustrating stay; I've never encountered such a terrible hotel. After several days of hiking in Yubeng, I specifically requested a quiet room where I could sleep in when I checked in. The service was indeed good – they upgraded me from a king room to a family room, which was quiet, so that was a nice touch. However, upon entering the room, I smelled a strong menthol scent, but I didn't pay much attention to it because I was exhausted. I just wanted to quickly wash up, take a stroll in the ancient town, and then come back to rest. The toilet was absolutely awful; as soon as I sat down, the automatic flush sprayed water onto my backside. I thought maybe I wasn't sitting properly, so I adjusted, but every single flush sprayed water on me. The sink's faucet was equally bad – the water pressure was incredibly strong. If you didn't turn it all the way on, there was no hot water, but once you did, the water would come out with such force that it would inevitably splash onto your clothes when washing anything. The showerhead in the bathroom was also loose and wouldn't stay in place, and again, the water pressure was insane. Do you know that feeling where the water pressure dictates where the showerhead points? I thought I could endure all of that, but coming back to sleep at night was a complete breakdown 😫. The pillows seemed to have a vendetta against my head; they were so slippery that I spent the whole night pulling the pillow back towards me. You can see from the pillow's photo that the filling lacked elasticity and didn't cradle my head at all. The mattress was like dead cotton. I was already exhausted and sleepy, but I barely got any sleep. The facilities were just terrible; all the decorative frills looked so pale in comparison! I had planned to sleep in, but ended up scrambling out of bed at 7 AM to switch hotels. And here's the absolute worst part: you had to add the Trip.com customer service WeChat account to access the Wi-Fi. I've never encountered anything like that at any other hotel I've stayed at. So, chain hotels really do have fewer pitfalls after all.

The hotel reception staff were all incredibly kind and thoughtful. When I checked in, they saw me with my luggage and a front desk attendant immediately offered to help. When I checked out, they even gave me a small gift. Because our flight was late in the evening, after a quick chat, they allowed us to stay several hours longer, which made us feel warm and comfortable, just like being at home.

Traveling to Kunming, Dali, and Lijiang in Yunnan this time, I have to say that Lijiang's hotel service was the best. The front desk constantly offered complimentary fruit and tea, which was perfect for guests to quench their thirst and cool down right after returning. The room was very spacious, and the bed was just the right firmness. All the facilities were quite new. Our three families, with both seniors and children, had a very pleasant stay. The service was also very thoughtful; they even offered us cold brew tea when we checked out. We'll definitely book this hotel again if we have the chance to revisit.