Hotel Panorama

The hotel staff had a terrible attitude. When I checked out in the morning and tried to store my luggage, they were completely unhelpful. They just opened a storage room for us to put our bags in and then walked away without any kind of registration. We assumed that was the process. However, when we returned in the afternoon to pick up our luggage, our bags weren't in the storage room. They checked our room number, saw no record, and just said they didn't have it. I asked if they could check the surveillance footage from when I checked out at 10 AM, and only then did they slowly start to consider it. My mind was racing, trying to remember what items I might have lost. Thankfully, my passport and credit cards were on me, and I could still make my flight tomorrow. After a long hassle, they finally found our luggage in another room. Later, when we were leaving, they offered to call a taxi for us. I thought it was a hotel service because we couldn't extend our stay there as they were fully booked, and our other hotel wasn't far. I was planning to just walk with my luggage, but it turned out *we* had to pay for the taxi! I was so annoyed! It was only an 800-meter walk, but the taxi took a long detour and ended up costing 8.55 euros. Unbelievable.

A really great hotel in one of the best areas of the city. The food was good, the views were breathtaking, and the staff helped us with everything and more! Highly recommended 👏

Large hotel with beautiful views of the city. Super spacious bright room with large bathroom and bathtub, towels in perfect condition. The hotel has two entrances so it is very practical to go down to the city!

Good value for money, good breakfast, very good location

I have to emphasize this hotel, which is a poor hotel in Andorra. The facilities are outdated. They originally had an underground parking lot, but they insisted that there was no space. I parked in there and there were still several parking spaces. The front desk told me very unfriendly that "you'd better drive out". There is no other way. I am in a foreign country and can only drive out and park in the public parking lot (1.3 euros per hour). The people who consulted me were always indifferent. I also know that they don't have to worry about the source of customers and don't need repeat customers. But the breakfast is still good and rich. We are just realistic.