Hotel Royal

Wonderful hotel but front desk staff could be a bit more attentive. I left my only warm jacket and called about two hoted after check out while still not to far and asked the front desk to check the room for my jacket. They said it was not turned in and would check and call of they find it. FIVE DAYS LATER they call to day they found it in the room. By that time i purchased a new jacket since I didn’t hear back. Now they want my credit card to send it to me. This is not what a expected form a five star hotel. Truly disspointed.

I usually feel sceptic about places with names Royal, Central, Continental, Savoy, Astoria, Intercontinental. There are old names, and I usually get dissapointed by their services. This time it was not the case:Royal proved to be the Best adress I got to know so far în Crans. The moment you enter the hotel, you feel royal. Reception is bright, a lot of natural light, a friendly personal that is there to welcome you in the most beautiful, spacious room I ve got to stay so far în Valais. Thing is, I ve initially booked the hotel for one night, but, Once I got into the room, i ve decided to stay 3 more nights, due to the decent prices they offer for a 5 star hotel, the silence, the view over the majestic mountains, with panoramas from the Matterhorn to Mont Blanc, the Imperial Crown, as they call it, but most of all for their spa:during the week the hotel is not crowded, so I was privileged to have the swimming pool just for myself, what a delight, really. The service was flawless, nothing was too much for them, and the breakfast was generos, plus the music they play in The breakfast room matched perfectly with my mood during my stay.I was hooked. My room, 302 had a south view(this means I was în front of the Mountains, and, în front of the hotel there is a small bisse which can be heard from the balcony, so beautiful, so calm, a realm of silence, it has a huge bathroom(yes, they were generos with the spaces) and an immense bed, with fearher like bedsheets, white, pure, and it was cleaned every 4 hours by their personal :I ve never seen anything like this before,it was the Best feeling to enter the room and to find everything in perfect order, plus the Apartment was bright, spacious and i could feel luxury at every corner. Thing is,after 4 nights I had this feeling i don t want to part, the hotel feels more like a luxury second home, so my advice is to book at least 4, 5 nights, if not a week,you will not be dissapointed, promised. Another good thing about Royal is that it s in the Heart of Crans Montana, it is close to Cry D er, Rue du Prado, and all the restaurants. About restaurants:Although their daily menu was promicing, especially Thursday, we chosed to eat outside, where:another nice surprise was Central Restaurant,but if you wish to eat the Best Vitello tonatto, i advise you to try Gerber, The Best Fondue :try Chalet, the Best Duck Crustillante :try Le Thai, the Best Biftec du Boeuf:Central, the best desert:Hotel s Restaurant, and the Best pancakes:Y ccor. Also, Crans Montana offers The Explorer Card, a card with some activities that are free(for example în some periods, not always, free cable car acces), and to get this Card, you just have to ask Reception upon your arrival. Also, a Ghift card with 10 Percent sales on The shops that belong to Crans Montana Card(Not Prada, Moncler, Omega, but "Georges G', for example offers that) you can get from The Tourism Office, which is salutary, plus, if you collect "points" you can transform the

Great location with fantastic views

Excellent service, excellent location

Our room on 5th floor (top floor) had a fantastic view! Absolutely incredible to go on the balcony and see the Mont-Blanc! Unfortunately you can forget nearly everything else. I wonder, how this hotel could still manage to keep 5 stars… such a pity actually, they need to invest and renew it (lift with grafiti, carpet with holes, cracked paint of the wall in the bathroom peeling away…) . The person who decorate the room must be blind, never seen in a 5* hotel with this lack of good taste, TV like in the 60’s… Service? That is unknown. Reception guys (at least 2 of them) did not even bother to greet when you come. You have to greet first as a customner! (Remember officially 5 stars!!). Breakfast: level boarding school and you can not have it outside. At least the young ladies of the breakfast room were really sweet. Such a pity, to let this hotel die…

Lovely staff great location incredible views