The City Rooms Reviews

The location is perfect and the room was clean. The amenities are the best. They had complementary water bottles (which seems like a luxury in many hotels these days), ear plugs, a small fridge and coffee pods. Well thought out and the bed was nice to sleep.

Room on the third floor by stairs. It was cleaned and very spacious. Great quality/price ratio. Perfectly located in the city centre close to bars and places to eat. Since I made the booking they have been responsive and helpful online the entire time.

Nice clean room with very comfortable bed and pillows. Having a coffee machine was great.

Clean, good service and big room but no lift

Fantastic room ; perfect location

I held my wedding ceremony and reception at the city rooms in Leicester primarily because it is such a beautiful building with character. The event went flawlessly and it was an amazing time. The event staff were so good on the day making sure everything flowed seamlessly. It was such a pleasure to have held our wedding here and it did really make it a special day.

Thoroughly disappointed. Both mothers, that my sister and I had bought the gift for, had said it was the worst Afternoon Tea they had been to and would not recommend or buy again. We had given our dietary requirements prior to our arrival, as advised (which was confirmed on a previous email chain), yet this made no difference to the service we received. No food was prepared beforehand, staff were not made aware of any of these requirements or changes and even drinks seemed to be a difficult task to distribute promptly and accurately. We had to ask the waiting staff numerous times for items, starting off with the basic welcome drinks which they took our orders for about 40 minutes into the event and then returned near the hour mark with glasses of orange juice that hadn't even been shaken from the carton. The unlimited masala tea was served over an hour after and that was probably due to asking the staff twice already. This was excluding the masala tea that needed to be made with alternative milk for my sister who is lactose intolerant; she received this over halfway through the event which was ridiculous. If we didn't come up to ask, I doubt she would have even received an alternative drink option. She had already spoken to the chef on the phone prior to the event about dietary requirements and alternatives, however this was not taken on board and resulted in her getting a delayed and disheartening plate of a few crispy bhajiya, boiled vegetables and a bowl of vegan ice-cream. All in all, although a lovely venue, this was not a well executed Afternoon Tea within this location and the party was left hungry and disappointed.

From start to finish everything was perfect! I had a last minute wedding via the winter package deal all 200 guests loved the food and venue - Emily our co-ordinater was impeccable and extremely helpful - the photos of the venue speak for itself !

We have just celebrated our wedding at The City Rooms. The venue itself was perfect. The layout allowed a nice flow of events throughout the day with a wonderful backdrop for us to capture our special day. A massive thank you to Paris and The City Rooms team. They all worked extremely hard to ensure everything went smooth sailing and demonstrated professionalism to a very high level. Paris was great from start to finish in terms of communication and problem solving to ensure on the day we had nothing to worry about and we could focus on enjoying the moment. She was accommodating to any specific requests we had and would even prompt with things that might have been overlooked without her input. Her experience and kindness made her stand out and I would highly recommend requesting her if you are planning on having your wedding / reception at the venue. Also A big thank you to Iron Swan (caterers) the guests have not stopped tlaking about how delicious and well presented the food was (both english and indian) Also A special mention to Chirag who overlooked decorations and room turnarounds. He was A ninja in the night ensuring everything was set up the night before, with the highest level to detail. The decorations were incredible! It was truly A perfect day. THANK YOU

I was a guest at a wedding at City Reviews, and I have to say Sam really stood out. From the moment we arrived, she made everyone feel welcome and comfortable. Weddings can be a bit hectic, but she had such a calm and friendly way of managing things that it honestly made a huge difference. What really impressed me was how she looked after my dad. He has diabetes, and at one point his blood sugar dropped suddenly. Sam noticed straight away, brought him food and a drink without any fuss, and made sure he was okay. It was such a kind and thoughtful thing to do, and we were so grateful. The rest of the day, she kept checking in on people in such a discreet way, always making sure guests had what they needed before they even had to ask. It wasn’t just good service – it felt genuine and caring. Sam turned a lovely day into an unforgettable one, and I can’t thank her enough.

Many thanks to our coordinator Emily for all your efforts and help for this wedding, you were extremely patience with us and supportive throughout the whole process. You were literally made for this career and you’re smashing it. Again, we can’t thank you enough for all your efforts leading upto the day and the day itself

We held our corporate "Away day" at the city Rooms" and have to say they where fantastic to deal with. Nothing was too much trouble and they were helpful and friendly throughout the day/evening. The venue and food was fabulous. We had a great time and wish to say a big thank you to Beth, in organising our event and to Teo, Ash, and Angel in running the event on the day, Thank you all great work!

Once again, The City Rooms proved a wonderful venue for our year 13 leaver's ball. All communication with our contact Emily was prompt and professional, and nothing was too much trouble. The staff team on the night were faultless and made for a really enjoyable evening. The food was delicious and enjoyed by all. We have used The City Rooms for several years now and will be booking again for next year.

I organised a 18th Birthday Party at The City Rooms and I cannot thank the staff enough for all their hard work. Nothing was too much trouble. Everyone was so friendly and made my job so much easier :) Great venue and cant wait to work there again.