Hampton Inn & Suites Fredericksburg South

Overall, very good stay, the hotel is under construction and they should have shared this with customers prior to arrival.

We had a complete black out in the middle of the night all the way to the early morning which made the room so hot. My husband did go downstairs to see what was going on , only negative thing to say was all the eme lights in the stairwell did not work and there were no eme lights in the hallways this had me concerned if there was ever a evacuation needed we would be trampling over each other due to the darkness. But the staff were so apologetic, totally not their fault we left around 6:15am just when the lights came back on and I’ve never seen staff hustle so much to put out to go bags , the hotel is under construction on top of this black out but the gentleman grabbed us said please wait he put out fresh coffee, the hospitality I saw in the morning you couldn’t even be a little upset over something that was so uncontrollable. Kudos to all the staff who worked night of Feb 14th. They really turned something negative to a positive outcome!!! The hotel was extremely clean , not the comfiest beds but definitely not the worse !

The room and bathroom were clean. I traveled with my dog and we received a cute little pet pack, the hotel is undergoing construction which I am sure will look nice when it is done.

All good and clean I just wish if I knew there breakfast area was under renovation before I confirmed my booking

No one answered the phone when I called to say I would be arriving late. The lobby was under construction so breakfast was served in to-go bags. I understand that is completely out of staff's control, but the take out policy should have been communicated. The hotel lost power during the night (again, out of their control) but housekeeping started knocking on doors around 8:30 am because they could not access the computers to figure out which rooms had to be cleaned. Finally, they started vacuming the halls at 9:30 AM which, for a Sunday, seems too early. Especially since check out was 11. Staff were very friendly and doing the best they could with the collection of challenges.

Changed room due to air conditioning unit flashing a blue light. Hotel under renovation so no breakfast just coffee and a bagel

Great check-in with Juana. She was friendly, attentive, and so efficient. The room was clean, well furnished and very comfortable. Location was also excellent.

It sure would be nice if the motels featured on your site had updates to indicate..........the pool is closed due to construction; the breakfast is a sack with an apple and bagle because construction has shut down the eating area.....ditto for the business center. All three of those factors were reasons I opted for this motel. None of them were available.