Tru by Hilton Indianapolis Lawrence

Large room. Very clean. Kind staff. Water pressure in the room had some issues, but I think it was an isolated case - I have not been asked upon checkout otherwise I would have mentioned it. Room for improvement on breakfast. Overall a solid option for business trip in the area. Would come again.

Nice clean location

My only complaints were the pillows were very well used and not comfortable, the bed was thin and not supportive, and we stayed 2 nights. After being gone all day on day 2, they never cleaned our room. There was a sign if you wanted towels replaced, place the old ones on the floor. No one replaced them. Trash wasn’t taken out. Pros: room and hotel were clean upon arrival, the bathroom lighting was good, the shower was nice, lighting was nice, I liked there was no carpet in the room (for cleanliness reasons), and they provided WiFi that was up to speed.

The walls are super thin so we could hear everything in the hallway and rooms next to us. When we came in it took a long time for someone to come to the front desk to check us in. We didn’t get any sleep because the joined room next to us had the tv up, and we called the front desk and nothing seemed to help.

While the hotel itself is fine, our situation was terrible. When we arrived for check in, we were informed that the hotel was overbooked and the room we booked with 2 queen beds was not available. The offered us a room with a king bed only for 4 people.

Hotel is nice. However housekeeping needs to wait for the guest to leave. Opening doors when it’s not even check out time.

We had a fire alarm strobe light continually flash on the second day. When my mother-in-law tried to explain it to the staff they said it was normal. My family tried to rest during the afternoon while it continually flashed. It wasn’t until a second discussion with staff several hours later and showing them a video that they realized it wasn’t normal and provided an alternate room. The staff should’ve accommodated my family the first time we had the issue.

It is in a great location. A variety of food options in walking distance from hotel. The maintenance person, an older gentleman, was very friendly and helpful.

The staff was great, Easy parking, Easy to locate, Clean everything was great the four days we stayed Food was good Hot and Ready..