Alpha by Fassbind

Great location, close to the train station and metro, right in the pedestrian zone. Just a heads-up: it's on a steep street. What I particularly liked here were the large windows and flowers in the lobby, offering a lovely view of the beautiful inner courtyard. I can't comment on the restaurants or breakfast options. The room amenities are perfectly adequate for business travelers. Everything you need is there, and the rooms are a comfortable size. The air conditioning is a big plus.

The location is ideal, close to the train station. However, the bedding – the bed base, mattress, and pillow – are all super soft; I almost considered sleeping on the floor. I no longer have breakfast there; all the products are low quality.

Excellent service and a pleasant welcome. Friendly and customer-focused staff. We arrived early and were given a room at noon to rest. The room was of good quality. Very comfortable bedding.

The Hotel Alpha Palmiers is very centrally located and ideally situated for exploring Lausanne on foot or by public transport. Overall, my stay was pleasant. Having stayed at several hotels in Lausanne, I was particularly struck by the rather understated atmosphere at the Alpha Palmiers. However, what disappointed me most was the service at the bar. I ordered a drink and waited for about an hour. Although I alerted the staff twice and finally even inquired directly at the bar, my order was never served. When I complained, the manager came over and simply said, "If you'd like another one now, I'll make you one." I found this response to be neither customer-oriented nor particularly indifferent. The following morning, I brought up the incident again. Especially since we stay at this hotel at least once a year for business, I would have expected a more professional and respectful approach. A nice hotel and a good location are important, but a lack of customer service unfortunately leaves a negative overall impression.

The hotel's interior is nicely decorated, and the rooms are very clean. The location isn't far from the train station, but it involves climbing a hill, so be prepared if you're bringing large luggage.