When I first walked into the hotel, it seemed fine. Lemonade and ice water was in the lobby, which was refreshing. Unfortunately, it went downhill from there. Although the lobby and hallways were well air conditioned, the room was extremely warm. I turned on the air as cold as it would go and waited – nothing! It was so warm I jammed my room door open with a shoe and opened the window (on a hot end of June day – that’s how hot the room was) hoping for a cross breeze, as the hallway was nice and cool. It worked okay, but was awkward leaving our door open. Then we went to the pool. We noticed the pool was low; barely covering the top step, but quickly discovered why. Tiles were broken off along the top, so they had to keep the water below the broken off tiles. The top pool step was slimy and I almost slipped getting in. the entire bottom of the pool was chipping away, so you’re walking on granulated cement. The hot tub looked gross, was in the same shape as the pool and the jets did not work. Everything needs to be drained and fixed. Went back to the room; it was still too warm, but we had to close the drapes to keep from being blinded by the parking lot lights and the drapes blocked any breeze we may have had. And, who wants to sleep with their hotel door open?? I asked for a different room and was told “the air is broken and most, if not all, of the rooms have no air”. I gave it 2 stars instead of 1 because the beds were comfortable, rooms were clean, the water pressure was great (important because I have very long hair and if the water pressure is not strong enough, I can’t even wash it) and breakfast was a STANDARD BW breakfast and was okay (BW+ has a much better breakfast). I marked sleep quality as poor, even though beds were comfortable, because it was too hot to sleep well. I avoided this hotel on my way home and drove an extra 5 hours to a BW+ in Missoula. It cost more, but was well worth it!
Outstanding
22 Reviews