The Cornwall Historic Hotel

Shocking! We booked & paid via Agoda a few weeks before 22 May 23 & all confirmed. My partner had eye surgery which took all day. We got a taxi to Cornwall Hotel & were met by itinerant fruit pickers who knew nothing about a booking, in fact, they said the hotel had been SOLD. They were able to provide us with the manager's mobile, which I called & was told that we had been moved to another, cheaper hotel. We were astonished. He said they tried 3 times to email me & call me, however, there was no record at all on my phone. We got an uber to the next hotel. A memorable experience which I would never like to repeat. I do not RATE this hotel but could not submit my review until I had given it one tick. I am seeking a full refund for the room & for the uber via Agoda.

We had 3 rooms booked for a 2 night stay from 1st November which we booked through ***********. We checked into the Cornwall Hotel approximately 3.30pm on the 1st November. Upon arrival we were greeted by a pleasant staff member which gave us our keys. We all went to our rooms & were all very disappointed upon entering. The smell of filthy stained carpet , very tired & marked Furniture & the bathroom was appalling. Mould on the walls & stains that look like vomit & urine up the walls . The stainless steel shower was like a men’s urinal & was also dirty. Nothing like the pictures on the advertising. Why we didn’t just leave right then & there I don’t know. Looking for a positive I guess & hoping things would get better . We stayed in our room for approximately 1 hour before venturing out for a walk to the park followed by dinner together . We returned to the hotel at approximately 9pm . We climbed into bed shortly after & were hearing constant doors opening & closing , lots of people talking in the corridors so it was very hard to relax. Around 9.30pm very loud Alarms were going off in the corridor & the yelling & shouting began. I opened the door to see many people running down the corridors & unsavoury people yelling and swearing up & down the hall. These people were Caucasian males. This was the final straw . We got changed ,packed our bags along with our family members & went down stairs . Where we were greeted by the fire brigade & a lot of chaos, no sign of any staff at all . We went outside where we stood for the next 15 minutes or so & still no staff . No direction , no evacuation plan , nothing . We made the decision to leave the keys in the lock box on the counter. As I was waiting for my husband to bring the car to the front of the hotel to load all our luggage I saw a man behind the counter through the window from outside. I went in & asked if he was the manager in which he responded yes. I proceeded to tell him we were checking out as we were not happy with our rooms & what we had witnessed in the 1 1/2 hours of our stay there. We felt unsafe & the rooms were just filthy as well as people yelling obscenities in the corridors . He proceeded to yell at me & asked me what room numbers I had & made me feel very uncomfortable . I told him the keys were put in the box there & that we had three rooms . He moved to the front of the counter & in my face telling me I was racist & proceeded to yell at me & inciting what I believe may have been workers living in the building sitting in the foyer by saying I hated them & was racist ! This was so wrong! He was out of control and very rude. He asked what’s wrong with the room. I started telling him & he wanted me to show him. I followed him along with my elderly father up the stairs & down the corridor where he continued to yell & scream to people in the corridors that I hated them & was racist which I replied , “How dare you say that, I’ve never said such things.” I started videoing him f