Las Vegas Serene Hotel

This hotel is completely untrustworthy. I urge everyone to avoid it. I booked this hotel on May 4th. After I checked in, the male receptionist took my passport and directly made a copy of it for retention. I felt very uncomfortable about this. I've been in the US for almost two months now, and not a single hotel has kept a copy of my passport. After getting my room key and entering the room, I kept thinking something wasn't right. So, I consulted ChatGPT, which confirmed that a copy isn't mandatory and I could ask for it back. I went to the front desk to communicate my wish to retrieve my passport copy, stating that if it wasn't returned, I would check out. The male receptionist said, 'Please wait, I'll call the manager.' About a minute later, he informed me that I could check out and returned my check-in documents and passport copy. In front of him, I applied for a refund on the Ctrip platform and asked him which reason would be appropriate. He said any would do, so I filled it out truthfully. I then booked the Virgin Hotel across the street. The next morning, around 7 AM, I received a notification from Ctrip that my refund had failed because the 'hotel refused the refund.' I resubmitted the refund request on the platform, and an hour later, it was still rejected. Around 8:30 AM, I went to the front desk of the Serenity Gas Boutique Hotel to confront them. The male receptionist from the day before wasn't there; I was met by a man who claimed to be the hotel owner. His response was, 'You checked out once yesterday (I had booked for May 5th-6th), a second refund won't be granted.' This is completely unreasonable! When I booked this hotel, the service terms on Ctrip clearly stated 'free cancellation anytime.' He then acted as if he was doing me a favor by agreeing to the checkout, saying, 'No matter who you are in your home country, I won't tolerate that here. Today, I'm not refunding this money. Go complain to whoever you want.' I want to say, am I so rich I have money to burn, or am I crazy? Book a hotel, leave it empty, and then book another? I want to ask this unscrupulous hotel owner a question: the point of our dispute was the passport copy. If I stayed, the copy had to be kept. If I didn't stay, it could be returned. Why did you return my check-in documents and my passport copy? This is my first review on Ctrip. It's been a day, and I'm still deeply bothered and feel compelled to speak out. When abroad, Chinese people should look out for each other, but this Chinese owner has absolutely no integrity. Just thinking about his face makes my blood boil. Remember this hotel, and recognize this face. Don't get ripped off.

This hotel is a joint venture between Chinese and other foreign partners, and the front desk offers Chinese-speaking service. What's special about it is the great environment and good location, about a 40-minute walk from The Sphere.

This hotel near LAS Airport is perfect for layovers. An Uber or Lyft ride costs about $20. There are plenty of dining options nearby, plus a 7-Eleven, making it very convenient. The front desk staff was very welcoming, and I even got a free room upgrade, which was spacious and clean. My room on the second floor faced the street, so there was a bit of traffic noise. The bedding was a bit soft for my taste, but the bathroom was clean, and there was plenty of hot water. Overall, it offers good value for money.

Hotels on the Las Vegas Strip are just too expensive. It's tough when you're on a budget, so I opted for something off the Strip. The price was acceptable, and the room was quite large, suitable for four people. Breakfast was average, but good for Chinese tastes, and there was free-flowing coffee.