We booked this hotel because it was the meeting point for our two-day tour, thinking it would be convenient for an early start. I'd seen bad reviews, but I never expected it to be this terrible.
**Facilities:** The room was freezing. The air conditioning only blew cold air, and the blanket was incredibly thin. I barely slept all night, and my existing discomfort worsened the next day.
**Environment:** You can't enter the hotel for check-in from the main gate on the street. You have to walk to the back, which takes about seven or eight minutes, and the directions are very unclear. My partner and I, along with another couple trying to check in, wandered around for a long time before we finally found it.
**Service:** Check-in was done quickly via a self-service machine, but finding the actual room afterward was incredibly difficult. The main building has four different hotel entrances, and the entrances for different floors vary. We walked back and forth and asked for directions multiple times before we finally located our room. For some reason, our room door wouldn't open, so we had to go back and forth to the front desk several more times before a staff member finally came to help us open it. It took over an hour from completing check-in to actually getting into our room – it was absolutely maddening. I had planned to grab a quick bite downstairs, but after all that, I completely lost the mood.
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