The Orleans Hotel & Casino

I am extremely disappointed with my stay here. A few days before arriving, I called to check on the pool. I was told the on-site pool was unavailable but that we could use a "sister pool" just 5 minutes away. Based on this, I tried to modify my reservation to shorten my stay, but Trip waited until my cancellation window had passed to deny the request, effectively forcing us to keep the original booking. To make matters worse, upon arrival, we were told the sister pool wasn’t even an option. The reality of this "hotel" is unacceptable: • The Environment: We are currently staying in a literal construction zone. There is plastic covering the walls and carpets, and we were woken up by the sound of drilling some mornings. • There is a persistent sewage smell lingering just outside the building. • The beds are hard and uncomfortable. We paid a resort fee for a hotel with no amenities, zero transparency from staff, and a room that is far below standard. Do not let them trap you like they did us.

My wife and I had had insect bites from the bed bugs in our room. Very unpleasant stay due to having to scratch ourselves the whole night. We talked to the front desk manager about this and she didn't care at all.

The staff was very helpful and friendly during my stay. I had to extend my stay and they were so accommodating which allowed me to attend to family needs. They had many food options and the gift shop came in handy for last minute needs.

Great place for the NFR. Decent prices compared to staying right on the *****. Good food. Tables are fun. A little dated but they had construction going on so hopefully an upgrade coming.

Our stay at the Orleans was good. We went for a cheer competition. I would definitely recommend the deluxe rooms. They come with mini refrigerators and have Keurig coffee machines.

I was highly disappointed that in my group of 10 families staying there, all the other families received clean, renovated rooms and I received an old, dirty room. We all used third-party to reserve our rooms. I was the only one that the hotel said Trip.com must have downgraded on room type even though I had the same room type booking as everyone else and paid the same amount.

Like many hotels, an onsite resort fee provides nothing. No in room coffee or any other amenities to speak of.

What a disappointment. This was our third year staying here for a cheer competition and it never gets any better. We are charged nearly $50 a night for amenities that don't exist and they call it a resort fee. There's no pool and spa there are no spa treatment services and many of the staff members are flat out rude. If you are not going to have half of the amenities you are charging a resort fee for then decrease your resort fees during the off-season. We were here for 3 days and not once had our room cleaned. I wish I could say that this was a one-off but it's been this way the last 3 years we've been required to stay here for cheer and I think at this point I'd rather stay on the ***** and commute in and deal with the traffic and stay here.

Our visit was for our daughters cheer competition. Loved how convenient it was in one location. Access to my room between call times and the room is so roomy and kids love the room service!