Zhongchuan Hotel

The front desk staff who checked in had an indifferent attitude, the room had a pungent smell, and there were hairs on the soap bag on the sink; the advantage was that it was close to the airport and the room was relatively spacious.

The room is big and clean. The hotel staff are very friendly.

1. The management is chaotic, and the staff shirks each other. 2. The service attitude of the service staff is poor, and the front desk personnel are not familiar with the service process. 3. The swimming pool and gym are not open 24 hours a day, which is too backward. 4. Do not consider staying again.

Bonvoy Platinum, and I have also been to many small places and stayed in many small local hotels without business trips... I have seen this hotel for a long time, and I have never seen such a bad and unprofessional hotel! A return trip from Gansu requires a Lanzhou transfer. I found the only 5-star in Lanzhou New Area near this airport. It shouldn’t be a big problem to sleep over the night. As a result, the hotel can’t satisfy even the most basic ones. 1: The room's fresh air system is very poor. After checking in, we will go out to eat, and the temperature will be more than 20 degrees outside. After returning to the room, opening the window and turning on the air conditioner for 2 hours, it lasted 30 degrees! So the telephone front desk reported the question, and the answer was to subvert my perception of the hotel! The hotel has no air-conditioning, no air-conditioning! If our hotel is not air-conditioned, we can't help you! ! ! Thank you...it's not me who helped, but you yourself. I also saw other guests complaining when I checked out! There is not only one hotel in Lanzhou, I can go a little further to the city. 2: New hotel... The decoration tastes great, and the relevant department should check whether it meets the occupancy standard. 3: Asking to check out, saying that the hotel does not have air conditioning, why not write it down, this is not a lie? Check out is OK, no refund, because the hotel is air-conditioned, not deceiving, it just doesn't turn on the air-conditioning, you can go to sleep with the window open! (The original words of the front desk)... The answer is beautiful, and it feels a bit reasonable. But check out immediately...the problem was reported to Ctrip, and Ctrip compensated for the hotel expenses. Here I want to say that Ctrip has handled its members well, but such hotels still need to be punished because they are all hotel problems. 4: The land of decoration... The hotel opened in 2021 can be decorated in a "hotel" style, amazing! 5: Service...The attitude is okay, but the professionalism is too bad! As a foreigner, we played in Gansu for a week, but we found it difficult to stay in the provincial capital on the last night. I haven't been abroad for a year and a half, but I've been asked all kinds of places where I've been and where to go...Of course, it's troublesome, I have to cooperate with the local epidemic prevention policies! But... after I finally finished it, I immediately called the room and asked me all the questions again, saying that because of the shift, I don't know what the previous colleague asked? ? ? Say you can't live if you don't know the police are coming? ? ? Excuse me? ? ? Don't you ask your colleagues, you continue to ask guests? ? ? I went to other hotels later, staying in Jushun also has air-conditioning! I know it’s not a local policy, but this hotel doesn’t know what it’s doing I'm just wondering how this hotel can be opened... It is recommended to pick up local customers with negotiated prices and sit for cheap meetings. Don't pit a group of transit people on the Internet...Thank you!

The service attitude at the front desk is really rubbish. I booked a room for a few nights, basically 4 rooms a day. I renewed the room, and the room was not clean. I went to swipe the room card, but the room card didn’t work. They said we didn’t make a reservation. This service, You have to check the order. You don’t need to be the front desk with this level of professionalism, and the bathroom in the room smells like sewer, which is terribly smelly. It’s still five-star. The front desk doesn’t even have a luggage taker. The bad reviews are not worth five-star at all. .

It might be a new hotel, it's gray