Mercure Hotel Feitian (Lanzhou Railway Station Subway Station)

Cleanliness: Multiple reviews emphasize the hotel's cleanliness, including sealed, disinfected towels and linens, spotless rooms, and well-maintained bathrooms. Some guests noted the absence of odors and the presence of modern sanitation facilities.(based on 319 reviews)

The staff were very helpful and friendly. They helped me order takeaways online and navigate the apps. The were also very quick to respond if there were issues. Only thing I would say is that the hotel is supposed to be non-smoking (that’s what I was told), but on multiple occasions I could smell smoke in the bathroom through the vent (very strong). I made a complaint and they said they spoke to the guest but unfortunately this didn’t stop. Cleanliness could have been better as when I first had the room, the room did smell smoky including the pillows. I had to re-clean the wood in the room myself with towel and soap since it was dusty and had a strong smoke smell so I couldn’t sleep and it gave me a headache. I think the rooms need a deep clean if you are to get rid of smoke smell from the bed, furniture, wood. You have your own aircon which is good so there is not a central system.

The hotel in not the Mercure hotel and is abusing the name in the English version of the posting in Trip.com. There is no sign on the hotel shovin the Mercure name which makes difficult to identify it, also because the entrance is definitely nothing like a Mercure hotel would show. A couple of block down the street there is a hotel with big Mercure sign. I can guess this one got in trouble and now nowhere shows the brand name apart than in the catchy post on Trip, and the reception denies that they are the Mercure. Apart of that the place is a chimney only suitable for heavy smokers and smoke preservation. I had to go through a number of rooms to get one where I could try to breath without choking. It is obvious that any smoke detection system is permanently disabled and therefore the place is at extremely high risk of fire. Apart of this the place is underpriced for a legitimate Mercure hotel, but largely overpriced for the nearly 2 stars place they are. Despite the troubles, the personnel did their best to maintain a good level of service and tried their best to accommodate, including offering free cancellation.