Guest User
August 19, 2021
The room is small as a whole, which is understandable. After all, it is an ancient town residence. The public space is good. What I can't understand is that I booked two nights, two double rooms in one night and two standard rooms in the other night. The total room rate difference between the two days is 40. On the first day of the actual stay, I asked the boss to give a standard room and a double bed room. Actually, we only stayed for one day because of the weather. When canceling in the evening, I asked the front desk whether the deduction should be deducted. She said that there should be no deduction, so I ordered the cancellation. Asked the front desk the next morning, she only said that she had seen it, but she didn't mention anything. As a result, the refund did not arrive. I called Ctrip. After asking the store, Ctrip deducted 60% of the price difference. I don't know how to count this sixty. The total price difference is 40, and the price difference between a large bed and a standard room is 20. The store also told Ctrip that no penalty was deducted. It's okay to make up the price difference, but we asked that night and did not withdraw the deduction, and did not mention it the next morning. I don't think it understands.
Original TextTranslation provided by Google