Holiday Inn Express & Suites Langley

Hotel is clean. Limited vegetarian option for breakfast.staff is very good and helpful.

The pool area not clean...used dirty bandages in and around the pool and hot tub, hot tub jets were not working properly. Last time we were there the pool was being used for swimming leasons so we were unable to use it. I appreciate the size of the family room but wont be coming back.

We stayed here on Dec 25 night. Unfortunately the power went out. We woke in the middle of the night freezing cold to a woman across the hallway raising her voice and swearing. The power was still out in the morning. Couldn’t shower because the bathroom was away from any windows and was pitch black. Our phones were almost dead. Hallways were dark and so was the staircase.They had a staff member with a flash light at the staircase but she was only on the lower portion which was a bit better lit. At the top of 4th floor where we were it was completely dark.I thought I’d be ok with my dying phone light but I ended up tripping and bashing my head. We didn’t get the hot breakfast that was supposed to be included with our stay. I understand that the power outage was out of their control. It unfortunately only encompassed a very small area and if we had stayed just a few blocks away we would have had a warm night and breakfast. I would be more understanding if the staff hadn’t brushed me off multiple times when I enquired if we would get a small compensation. I believe when you pay for a service but do not get what was paid for something should be done to make it right. I was told three times that a manager would contact me but no one ever did. I waited until Jan 2nd to write a review in hope that they would stick to their word. If someone had called like I was told they would it would have gone a long way to show they at least care about their guests. I will not be back.

Pool was great, staff friendly, room clean, and the morning was nice to not have people screaming down the hall ways. Would very recommend

We strongly recommend staying at holidays Inn hotel. We had a great experience there. Our room was very clean and well designed. Staff were friendly and helpful. We will definitely be back!