I was a bit nervous checking in after reading some reviews, but it turned out to be much better than I expected!
First off, I really liked the hotel's overall ambiance, especially the infinity pool and public areas – they were great.
Here are the cons:
1. The front desk staff are all locals (they don't speak Chinese and weren't particularly friendly to Chinese guests). When I booked, I specifically requested a high floor, but I was assigned the second floor. To move to a higher floor, they wanted an extra 150 MYR per day. I had to get some Ctrip customer service agents to help negotiate, and Ctrip covered part of the cost, so I was moved to the 6th floor! There were very few Chinese guests in the entire hotel, mostly Caucasians and locals.
2. The hotel breakfast was truly awful, practically inedible. Luckily, there are good breakfast spots and drinks near the hotel.
3. The bath towels and bedding were quite poor (which seems to be a common issue in Malaysian hotels). I recommend bringing your own pillowcases, disposable towels, etc.
4. The hotel doesn't have a beach.
Here are the pros:
Eating in the Kuah town area is much cheaper, offering great value for money. There are also fewer tourists, so if you like peace and quiet, Kuah is the place to choose.
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