We requested the hotel to give us refund for our booking as my wife got hurt in her foot and we needed to shorten our stay. But they did refund a single yuan to us and demanded us to provide the hospital visits and other things which was impossible for us as we were in a new country. Trip.com tried its best to negotiate with the hotel but they refused to provide us the refund. Because of their non cooperative attitude we would not book this hotel ever again.