Ramada by Wyndham Langkawi Marina Reviews

Response from Property: Dear Mr Lai,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay.We regret to hear that the noise at night, the air conditioning performance, and the room lighting did not meet your expectations. Your comments have been shared with our maintenance and management teams for immediate review and improvement, as guest comfort is our priority.We truly appreciate your feedback and hope to have the opportunity to provide you with a more comfortable experience in the future.Warm regards,Mardhiah Chan AbdullahHotel Manager

Response from Property: Dear Valued Guest,Warm greetings from Ramada by Wyndham Langkawi Marina.Thank you for sharing your feedback with us. We appreciate your honest comments regarding your recent stay.We are pleased to know that you found our service satisfactory and our breakfast offerings acceptable. At the same time, we regret that some of our facilities were unavailable for your use due to scheduled events. We understand how this may have limited your overall experience, and we sincerely apologize for any inconvenience caused.Your feedback is important to us, and we will certainly take it into consideration as we strive to enhance both our guest experience and facility accessibility.We hope to have the opportunity to welcome you again in the future and provide you with a more complete and enjoyable stay.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Value Guest,Thank you for your kind feedback. We’re delighted to hear that you enjoyed our great location near Kuah Jetty, with easy access to the square for boats to Koh Lipe and nearby attractions such as Eagle Square.We’re also pleased that you appreciated the surrounding conveniences, including KFC, 7-Eleven, and Starbucks, as well as the nice views during your stay.Thank you once again for choosing to stay with us. We look forward to welcoming you back on your next visit to Langkawi.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear July-Fly,Thank you for sharing your feedback with us. We’re delighted to hear that your stay exceeded your expectations and that you enjoyed the stunning views, the pleasant breakfast area, and the convenience of our location for sea excursions and activities.We also appreciate your honest perspective regarding the overall quality relative to market positioning. Your comments are valuable and have been noted as we continue to review and enhance our facilities and services to better meet guest expectations.Thank you once again for your insights. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Mardhiah Chan AbdullahHotel Manager

Response from Property: Dear Ms Ryna,Warm greetings from Ramada by Wyndham Langkawi Marina.Thank you for your kind words. We are truly delighted to hear that you are enjoying your stay and found the environment peaceful and comfortable. It is especially wonderful to know that our spacious family room met your expectations and added to your overall experience.Your satisfaction means a great deal to us, and we look forward to continuing to make your stay as relaxing and enjoyable as possible.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback. We’re truly sorry to learn that your experience did not meet your expectations, particularly regarding service, facilities, and breakfast. Please accept our sincere apologies for the disappointment this caused.Your comments have been taken very seriously. The concerns you raised about service engagement, breakfast organization, and overall guest experience are not reflective of the standards we strive to uphold. These matters have been shared with our management and operational teams for immediate review and corrective action.We acknowledge that our location near the pier makes the hotel a convenient option for short stays or transit purposes, and we regret that your stay beyond this did not feel comfortable or well-supported. Guest feedback such as yours is important in helping us identify gaps and areas requiring improvement.Thank you again for your honesty. While we regret that we did not meet your expectations on this occasion, we appreciate you taking the time to share your experience.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Value Guest,Thank you for taking the time to share your detailed feedback. We sincerely regret to learn that your stay did not meet expectations, and we truly apologize for the discomfort and concerns you experienced.Please accept our apologies regarding the condition and cleanliness of the room, including the bedding and housekeeping oversight you described. This is certainly not acceptable, and your comments have been escalated to our Housekeeping and Management teams for immediate investigation and corrective action.We are also very concerned to hear about your breakfast experience, particularly regarding hygiene and staff response. Food safety is of utmost importance to us, and this matter has been taken very seriously. Our Food & Beverage team has been instructed to review procedures and reinforce strict hygiene and monitoring standards with immediate effect.We understand that convenience to the ferry was the main reason for your stay, and while we’re glad our location was helpful for your early departure, we regret that the overall experience did not provide value for money.Thank you again for your honest feedback. It is through comments like yours that we are able to identify shortcomings and work toward meaningful improvements.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Yilufengjingduomei,Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that you enjoyed our fantastic location by the yacht marina, the convenience for sunset cruises, and the variety of dining options just downstairs. It’s also wonderful to know that your family found the room spacious and comfortable, and that our team was able to assist promptly with your requests for a power adapter and late check-out.We appreciate you highlighting the point about the hot water switch near the bathroom entrance. We apologize for the inconvenience this caused your parents, and we will certainly look into improving guest information and signage to make this clearer for future stays.Regarding breakfast, while we’re pleased you enjoyed the marina view, we’re truly sorry to learn that the food selection did not meet your expectations, especially in relation to the Ramada brand standards. Your feedback is well noted and has been shared with our Food & Beverage team for review, particularly in ensuring a more satisfying offering even during off-peak periods.Thank you once again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you and your family back for an improved experience in the future.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Viking2,Thank you for sharing such a detailed and thoughtful review of your stay. We are delighted to hear that you enjoyed the sea view, sunsets, breakfast experience, and our convenient location near the yacht marina and local amenities. It is also wonderful to know that you found our team to be attentive and helpful.We appreciate your feedback regarding the sliding doors and the presence of ants. Please rest assured that your comments have been shared with our maintenance and housekeeping teams to ensure we continue improving guest comfort and hygiene.We look forward to welcoming you back on your next visit to Langkawi for another enjoyable stay.Warm regards,Mardhiah Chan AbdullahHotel Manager

Response from Property: Dear Elop,Thank you for choosing to stay with us again and for taking the time to share your review. We are delighted to hear that you enjoyed the beautiful views and sunsets from the hotel, and that our convenient location near Kuah Jetty and Dataran Lang added to the comfort of your stay.We appreciate your feedback regarding the pool operating hours and breakfast selection. Your suggestions are valuable, and we will certainly review the possibility of extending the pool hours as well as enhancing the breakfast variety to better meet our guests’ expectations.It was a pleasure having you with us once again, and we truly appreciate your continued support. We look forward to welcoming you back for another enjoyable stay in Langkawi.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Value Guest,Thank you for sharing your experience with us. We are delighted to hear that our location near the Jetty was convenient for your trip to Koh Lipe, and that you enjoyed the refreshing sea breeze during your stay.We appreciate your feedback regarding the breakfast spread and will review ways to enhance the variety for our guests.It was a pleasure having you with us, and we look forward to welcoming you back to enjoy another comfortable stay in Langkawi.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Adora Lee,Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our helpful staff, great service, and the beautiful sea view during your stay.We also appreciate your comments regarding the breakfast selection and will review ways to enhance the variety to better meet our guests’ expectations.It was a pleasure having you with us, and we look forward to welcoming you back for another enjoyable stay in Langkawi.Warm regards,Mardhiah ChanHotel Manager

Response from Property: Dear Value Guest,Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed the view from our Yacht Front Restaurant and found your room clean and spacious.We also appreciate your comment regarding hotel parking during peak times, such as when guests return from the sunset cruise. Please be assured that we are reviewing ways to improve parking management to ensure a smoother experience for all our guests.We look forward to welcoming you back for another enjoyable stay in Langkawi.Warm regards,Mardhiah ChanHotel Manager