We arrived at reception with a room booked months before. We had booked on Agoda. Star Residences Art Apartment KL, owner Alexander Polyakov, 5 nights. At the reception which is not a real reception but a station for the security guards, they tell us that we have to call the host. We send him a message on whatsapp and he doesn't respond even after viewing it. He also ends calls. Thanks to the kindness of the guard at the reception who lent us his phone, we immediately contacted Agoda. The host doesn't seem to be responding to them either. Moral cancellation of reservation. The option offers refund or other accommodation. We ask to find us another accommodation. In the meantime, time passes and it is getting dark. Do not book with this host, he is not serious at all. While waiting, I open the booking app and find a room in a residence that on the map seems very close to where we were. I pay in cash and I book. Residence klcc which fortunately are apartments in the usual building of the first. So there's no need to move. Fingers crossed in the hope that the host responds this time. He responded, came immediately and saved the day for us. Since it was 5pm on the same day, the price was really discounted. Agoda refunded us immediately. Apartment, nice, spacious, clean. Mitiu (I don't know if his name is spelled like that) was very helpful, he even got us a pot to cook pasta. The Petronas in sight, panoramic swimming pool on the attic, central area. I recommend this residence but please do not book apartments owned by Alexander in residence star one because you risk sleeping on the street. Opt for klcc residences and possibly with Mitiu which is a guarantee.