The stay was OK - the staff on the whole very helpful.
Unfortunately, the spa facilities that were one of the main reasons we accepted a hotel without a pool, were not available throughout the 2 weeks and it appeared that there was no intention of them ever being available again. When I asked about this and said that the ******* app was still promising a spa, they did not appear to feel there was any need to correct the hotel description and basically said "you have paid in full so you can't get money back". I was not asking for money back anyway but they were unhelpful.
Disappointing - not a 4 star hotel.