Upon check in, walked in and the entry light was flickering and the overpowering smell of cigarette smoke (room was a Non-Smoking Room, first floor) was evident. Returned to the lobby and the gentleman working at the front desk only had some of their Febreze to offer us. We sprayed the room as best we could but the smell langured. It was everywhere (curtains, bedding, room air). We left for dinner and returned after picking up some Lysol and a candle to burn to help with the smell. This helped a bit more but it was still like sleeping next to an ash tray. Gross! It was clear to us that those who clean the room either were doing so smoking, or the previous guests had been smoking IN the room, continually. It smelled like a bar from the 70s. We asked to be moved to another room but there were no more available rooms with two beds (so he said, I'm not sure I believe him though). The only 'good' part of the room was that there was no carpet, just hardwood floors (fake, it's not fancy), so the smell by the 3rd night was passable with us also purchasing some Febreze of our own. By the time we checked out, 3/4s of the Lysol and Febreze were gone but we could easily breathe in the room again. I'm sure the smoke smell was in the A/C filters that have likely never been changed/cleaned. We've stayed in other Extended Stay locations and none were as bad as this location. The room was small compared to others. The room was well outdated, looked like it hadn't been upgraded since the 80s. This was a two bed room and there was little room to move around, certainly no more than any 'budget motel' but for the price, we expected more. Upon checking in (8pm), we were charged a 'late check in fee'. When we made the reservation we made sure they knew we'd be late (after 5pm) and NO mention of a late check in fee. Having stayed in many other hotels, in the Denver area as well as other cities, we've NEVER been charged a late check in fee. We suspect the front desk gentleman was scamming us. TV remote didn't work. Family also staying at this hotel had other issues with their room as well. One so bad that they checked out the next morning (had arrived very late, though they weren't charged a 'late check in fee' the night they checked in) and were refunded for their nights stay. They found mold in the freezer in their room and the bathroom floor upon check in was wet. When they used the bath mat to clean it up, the mat was nearly black (floor not cleaned recently). Same room, when walking the floor in white socks, they weren't white when taking them off. Gross! Third & fourth room guests had no issues with their rooms, thankfully. Hotel is in a decent location, so we thought. There is a Denny's across the street as well as Old Chicago (restaurant/bar) with good food. Though, our last night (early morning) of our stay, there was someone outside screaming and shouting for more than half an hour at 2:30 am, a loud car horn going
Excellent
103 Reviews