Hampton Inn & Suites Lake Wales

First thing to tell is the Cleanness!! This hotel isn’t any newer at all, but every corner of the room was cleaned well. The room was spacious and quiet that you don’t hear sound of other guests at all once you go in the room. It was a worth of paying for all what they offer.

Rooms are old and need a refresh, it wasn't bad when i stayed 2 years ago, the property is not showing well, chairs in the breakfast area stained and looks like they have never been cleaned, i asked for peanut butter for my toast and was told they don't have that. coffee machine is the premix bag in a box type and dispenses with a push of the botton and hot water is mixed into the cup with liquid coffee concentrate, no one changed out the concentrate, lucky there is a dunkin donuts across the street. after the third night, i asked for my room to me cleaned, the lady on the counter ( morning shift) told me, well you are leaving tomorrow, why do you need a cleaning? ( i'm like what?) because the floor is dirty! anyways, they made the bed, left some soap on the sink counter with some trash bags, yep, they didn't empty the trash! If you are on a budget, then i guess the price is good, but for a bit more money, book a place that will at least clean the floor and empty the trash. you get what you pay for.

Staff was nice. Check in went smooth. Room was clean and the bathroom was pretty big too. Breakfast was good as well with a good selection. The bed itself was comfortable if a little squeaky. I would recommend bringing your own pillows though as the ones at the hotel weren’t that firm. But overall I would stay again

The exhaust fan didn’t work. There was hair and gunk built up in the corners of the bathroom . The room smelled of mold

Staff seemed fine, but I'll never use ******* again. When I originally searched for hotels ******* showed a different rate for this hotel of $126/nt but ended up charging me $141. Ridiculous!!! Never again will I fall for the bait and switch of *******! Even called customer service and they "said" they couldn't do anything. Just list the correct rate when people search and you won't have this problem!!!

The good part: The staff were friendly. Easily accessible location. The air condition unit releases a strong stench when you change temperature or the mode. Maybe a simple maintenance thing, but it needs to be addressed. We had to change rooms during check-in. But that didn’t help. Bathroom fixtures like the flush gets stuck, you have to remember to pull it back up or the water just runs all day long. The drain stopper was broken.

We stayed in the Hampton Inn about 10 years ago. It was a very nice place. Our recent stay was disappointing! The location is in need of an upgrade. Torn wallpaper, dirty walls and doors. The staff at front desk were kind and accomodating. The breakfast employees were very accomodating as well.It just the place needs an upgrade.

Staff was nice. Breakfast was ok. Bedroom only had 3 towels, but we needed more. Overall it was ok for the price.

Room was in fair condition. Had a smell we "got used to". Sink stopper did not lift on its own. I figured out I could pull it completely out of the sink which solved the problem. We appreciated the free breakfasts!