Laguna Woods Hotels & Accommodations

I received amazing service from Genie and the other amazing person at the front desk. They both accommodated my needs and I got the room I requested no problem. I checked earlier than usual and my room was ready. To finish it off they gave my son a pack of gummies all in the first 5 minutes of being there. I will definitely be staying here again and recommending this hotel to everyone I know.

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.

Checked in and asked for a late check out the following day due to late afternoon wedding and we were told they don't do late check outs ever. Entered room and found ants in bathroom along shower and on counter top also hole in wall under sink. Advised person at front desk and he said he would make a note and have it taken care of the following day because he was the only one there. I asked for a different room and he said they were booked. He looked in the room behind the front desk for ant spray so I use it but said there was none. I then told him something needed to be done and to call his manager to get it resolved. Went back to my room and explained this to my wife. At this point we were quite upset. We then decided to leave and get food and when we returned I again asked what was going to be done and was told nothing until the following day. We went back unto our room #211 and tried to relax. After about an hour we decided to go out for drinks and on the way out told the clerk we were very upset and something needed to be done to resolve this but we were leaving for a while and made it clear to stay out of our room until we returned and again he said he couldn't leave the front desk anyway because he was alone. We left and made it to the first traffic light and decided to turn around and go back get a refund and find a different place to stay. We were gone about 5-8 minutes in all. My wife stayed outside while I went in. When I went inside to the front desk nobody was there so I called out for help thinking he was in the room behind the desk but there was no answer. I then went to our second floor room and found the clerk at the door getting ready to enter. He was quite shocked and said he wasn't going to go in then I called him a liar and pointed out the fact he didn't even have any ant spray. He then said I told him he could go in. At this point I was enraged because we made it clear to stay out until we returned. I had even put a sugar packet on the door so I would know if it was opened. He then started walk away very fast and tell me to pack and leave without a refund. When I started to follow him he turned and stopped and we bumped into each other, then he asked I was going to hit him. I assured him I wouldn't . This was all recorded by their cameras. He then called the police and told them I assaulted him and to come evict us and locked himself in the front desk room. My wife in the lobby when the police arrived and he came out. He then changed his story and said it was a misunderstanding. We explained what happened to the police and ended up staying the night. When we returned home I was able to get a hold of the general manager and he refused to any thing about the situation and said the employee was only trying to help us. More lies.

Breakfast is simple. Not suitable for living with children. The hotel is small but very refined.

Would never stay here again! We had to contact the front desk twice within an hour of check in. Tub jets were disgusting. Sand in tub bottom of tub. Drain in tub clogged. Spot of what appeared to be blood in tub. Large stain on white duvet. Housekeeping came late the night we checked in (after a long day of travel) to change bedding and clean tub with bleach. The next day I asked for tub to be cleaned again as tub jets were still filthy and stain was still in tub. Maintenance came and drain was still not working. We basically had to stand in dirty water while we showered the whole weekend. I spoke to the hotel manager who comped about 1/3 of the cost of our stay for the weekend. We appreciate this, but the complete lack of cleanliness during a global pandemic was alarming. The area was gorgeous. We loved the balcony in our room. There were a lot of stairs to get to or from our room, that could be an issue for some guests.

Part of the charm of this place is the converted industrial space housing the pool, gym & rooms. The exposed concrete walls & curved room corners provide a charming aesthetic. Unfortunately, that’s where the charm ends. No room cleaning is provided, dirty towels and trash litter the hallways(for days). The trash cans near the elevator are overflowing, as are the outdoor cans. The gym floor begs to be vacuumed, including random wall screws providing walking hazzards. The rooms appear clean on the surface; however, mold growth in the shower is clearly evident & definitely needs to be addressed. The carpet is peeling off the wall in areas. Its really unfortunate because this place could really be a nice place to stay with proper management.

The room is spacious and bright, tidy and hygienic, with a wide view. The bathroom has shampoo, conditioner, shower gel and towels. There is no toothbrush, toothpaste and slippers. The hotel has a paid parking lot, and breakfast is available for an additional fee.

In addition to the price is more expensive, the others are very satisfied. We set the cheapest room, a king size bed, and a sofa bed, sleeping three people is very spacious.

We had a wonderful welcome when we arrived, with added information about restaurants and transport around the area. Our room had a great vibe about it and we loved the decor. Very comfortable bed, and spacious room and bathroom. The dressing gowns were a great plus, very soft. We loved the pool area, jacuzzi and fire pit. The loungers were super comfy. This hotel is in a great location, such a pleasant stroll , by the beach, to get downtown in about 10 mins where there are some fabulous restaurants. Loved the wine in the evening and cookies before going to bed- Parking was very easy, a little pricey for us English but this is California and we have noticed parking is at a premium. We could only give 4/5 stars because realistically we did think the overall price was a little expensive and the AC needs updating to a quieter one. Overall, great vibe, great staff, great location, and a comfortable stay.

I appreciate that the hotel does a great job of explaining all the amenities (or lack of amenities like air conditioning). My initial room was nice and cool as it was on the east side of the hotel. Unfortunately, it did not have the desk I needed. The first person I spoke to about switching rooms told me they were completely sold out and there were no rooms to switch to. After parking my car in their lot a different person was at the desk and I asked him. He totally understood and moved me to the same level room with a desk. I didn't ask why I was told no initially, I was just grateful for the desk. I will say this room was a bit warm as it was on the west side. I did open two windows however neither had screens. One I had to prop open with a towel unless I wanted it to be really open (using the preset rungs), which felt a bit exposed for me. I did appreciate the free coffee and water during my stay. Every staff member I spoke to was pleasant, including the gal at 5:30 AM when I went to get hot water. The bed itself was very comfortable and I also appreciated the mini-fridge. I would stay here again, but most likely stay on the east side of the building during the summer months.