To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.5
Service3.9
Cleanliness3.8
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All reviews(62)
Positive reviews(29)
Reviews with photos/video(4)
Negative reviews(6)
Amit Patni
Superior Room
Stayed in Apr 2024
Business travellers
87 reviews
5.0/5
Outstanding
Posted on May 27, 2024
Excellent Hotel! hghly recommended! very good service!
Guest User
Stayed in Sep 2023
Business travellers
1 reviews
4.0/5
Very Good
Posted on Oct 29, 2023
Great service, good food excellent environment and secured location. The room was well lit and comfortable.
Lica
Stayed in May 2022
Solo travellers
4 reviews
5.0/5
Outstanding
Posted on Jun 7, 2022
Great hotel for business travellers! Fast Wi-Fi, a cafe to work from and a very comfortable bed.
MssyKay
Stayed in Apr 2022
Business travellers
19 reviews
3.7/5
Posted on Jun 9, 2022
Great stay but it was boring restaurant needs to desperately upgrade.
Guest User
Superior Twin, Guest Room, 2 Twin, City View, Pool Access
Stayed in Nov 2024
Business travellers
1 reviews
3.0/5
Posted on Jan 6, 2025
The room is quite humid, the sanitary conditions are average, and the bathroom occasionally leaks
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Guest User
Superior Room
Stayed in Jul 2023
Solo travellers
8 reviews
5.0/5
Outstanding
Posted on Sep 3, 2023
The rooms are pretty good, quite big and clean. The only thing is that I lost a mobile phone. I don’t know if it was taken away by the sanitation staff.
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Guest User
Superior Room
Stayed in Feb 2023
Business travellers
12 reviews
4.0/5
Very Good
Posted on Mar 27, 2023
The humidity in the room is 80% every day, which makes it wet for the whole life, and it cannot be changed. The musty smell is relatively strong, making it uninhabitable
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Beijingtangge
Superior Room
Stayed in Sep 2023
Business travellers
6 reviews
5.0/5
Outstanding
Posted on Dec 17, 2023
In Lagos, this hotel is not bad. Great meal!
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Guest User
Stayed in Dec 2024
Other
4.0/5
Very Good
Posted on Jan 6, 2025
There were some positives and small negative to this hotel. For the positives, we had two rooms in this hotel during our stay. One of the rooms was good, no issues but the second room had mold in the bathroom. Other than the mold issue in the room, everything in the room was fine. AC unit worked great, refrigerator worked and kept drinks chilled. This is important because the weather in Lagos is hot and those chilled drinks come in handy. The onsite Indian restaurant (Cilantro) was excellent. The food was good. We also tried their rooftop bar, that was good as well. The staff during check in were friendly and welcoming. The one negative is that the hotel gets busy so traffic getting in and out can take some time. The location of the hotel is not great for walking around outside the hotel. Recommend always take a taxi or Uber when you want to go out.
Ifeakanwa O
Stayed in Apr 2024
Travel with friends
5.0/5
Outstanding
Posted on May 31, 2024
I had a very exciting experience during my stay at four points by Sheraton, Lagos. From the buffet experience to the security down to the great experience from their customer service. I also had a thrilling experience at the roof top bar also know as the palm terrace. The gym also have all the needed amenities for every workout. The whole experience was a relaxing one with my friend and it’s a place I’d love to visit again.
Response from Property: Dear Ifeakanwao, We appreciate you for taking a moment to leave us such a "fabulous" review. Your feedback is essential to us. We are pleased you enjoyed our amenities and services. Thank you for allowing us to surpass expectations. It is our utmost pleasure to serve our guests. Please think of us next time you are in Lagos. We would love to have you and your friend as our guest once more. Warm regards, Celestina Egede PA to General Manager
Reuben H
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 6, 2024
It was my second time staying at this place, I enjoyed my stay the staff are excellent always smiling. Rooms kept tidy and the general outlook very pleasing.The hotel is on a good location close to shopping mall, market, walking distance and the beach is close by
Response from Property: Dear 426reubenh, I am delighted to know that you had an excellent stay and enjoyed your time spent at the hotel. Thank you for patronizing us. We shall continue to improve to always meet your expectation. I look forward to your next visit. Best Regards,
Toby M
Stayed in Aug 2024
Business travellers
4.0/5
Very Good
Posted on Sep 17, 2024
Visited in 2015, expensive coffee, expensive currency exchange, expensive taxis, expensive. Rooms themselves are clean and comfortable, spacious, and probably the best in the city. Staff are patient and welcoming. Would definitely come back.
Response from Property: Dear 696tobym, Thank you for choosing to stay with Four Points by Sheraton Lagos hotel. I am glad to know that you had a great experience during your stay. It is in our DNA to offer memorable experiences to our guests. Thank you for the feedback. We promise to continue to provide solid services to ensure our guests always get value for money spent. I look forward to welcoming you back. Best Regards,
Flyer19107041332
Stayed in Jul 2024
Business travellers
5.0/5
Outstanding
Posted on Aug 28, 2024
The event was well handled. All staffs encountered were on top of their jobs carried out excellently. We strongly recommended Aderonke in terms of problem handling and event coordinating for better experience. Also, the hall was well arranged satisfactorily.
Response from Property: Dear Flyer19107041332, It is a pleasure to read about your recent event experiences at the Four Points by Sheraton Lagos, particularly to know that you loved our facilities and services. Thank you for your patronage. Your feedback is well appreciated and will be shared with the team as well. We shall continually provide the expected quality services to all our guests at all times. I look forward to your next visit in the nearest future. Best Regards, PA to General Manager
Adventure33961344057
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Aug 1, 2024
As this was my first visit since leaving Nigeria as a child, I was overwhelmed by the cultural shock upon my return. However, the four-point staff were incredibly accommodating. They provided a blend of New York's familiarity with a rich Nigerian cultural experience. Aderonke was eclectic and highlighted the hotel's numerous conference rooms. Cynthia, Kemi, Adeniyi, Ruth, and the food court staff excelled in addressing any concerns and ensuring my comfort. I emphatically rate this hotel a ten out of five if you’d let me. Thank you Four-point for the wonderful experience.
Joann A
Stayed in Jun 2024
Business travellers
5.0/5
Outstanding
Posted on Jul 26, 2024
The staff were very courteous. The ambience of the hotel is phenomenal. The meals are well prepared with a variety of choice. The hotel is well secured as they have an established security team. Overall, kudos to the staff and hotel leadership team.
Response from Property: Dear JoanaK5709WA, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Lagos. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Four Points by Sheraton Lagos and we hope you choose to create more memories here whenever your travels bring you back to Lagos. Best Regards,