Comfort Inn Lacey - Olympia

My trip would have been wonderful except for the fact that I accidentally booked it for one day in advance so I asked the front desk what to do and she said to call you guys it happens all the time and I should be able to get my money back and so I canceled it talked to trips.com and they said they would get back to me with the answer. So in the morning I called the front desk and I asked about the cancellation and they said it was definitely canceled they were going to reimburse me but then I get home and I have a message from ships.com saying that they denied it and then when I further talk to them they said no there's a third party involved and they denied it I asked him to try again and tell him the whole scenario and they still denied it so I feel like you guys don't care about your customers and that I will never use your services again because people make mistakes all the time like this like I was told and you should be more understanding just something like this I've called you right away right after I made the cancellation he didn't tell me for a day and a half later after I was already home. So beware unless you are perfect and I don't know any humans that are if you book with them you might not get the help you need when I need.

Clean and friendly pool was open but dirty the ground around the pool was slightly slippery. My son slipped 5 times he was just walking around the pool. We had 8 kids and everyone had trouble walking and not slipping I myself slipped a couple it could have been bad

Pool was warm and so was hot tub this time

The room was clean, and up to date. The breakfast was really good. The hot tub could have been a few degrees warmer but it was open, and very spacious!

Good location, with walking distance to various restaurants. Friendly staff. Nice breakfast options.

The hotel is old and dirty. The first room we went in was on the bottom floor and the window didn’t lock. I asked if we could switch rooms. We went to the second floor and it was fine. The curtains looked like they had blood on them. The bed was fine. The bathroom was clean, so we stayed. You get what you pay for.

Hotel is definitely aged and not much upkeep. Paints chipped all over the walls in the room. Front of the building has a gaping hole in the roof. Dirt and grime in the bathroom. Beds were comfortable and clean so there’s that.

The property overall is a bit in used condtion. I wouldn't call it rundown, and that type of thing doesnt bother me at all. I booked just for an overnight get away with 4 of my kids to swim and hang out. We had a clean and spacious room with 2 queens, pull out couch, small dining and coffee table. Bathroom was tight for space but had everything we needed. My kids had a blast at the pool and hot tub. We went 3 times during our 1 overnight stay. I loved the endless towels available at the pool. Free parking, no issues and no weirdos. Awesome breakfast buffet with tons of options. Every employee was extremely nice, I didn't feel the usual discomfort I tend to feel when I show up with my kids. I would take my kids back. You do need a physical card for $100 deposit, I almost blew it because I had just my digital wallet. Was able to use one of my kids greenlight debit cards to get the deposit paid! No tap payment available. Thanks for a great time!