Guest User
September 22, 2021
The website shows the available rooms by date, but you will get a room in the same class that is available on site. We booked the "Mela" room after doubting for an hour and received confirmation. Then they send you an unclear email to "deposit 1/4 of the total amount into their account", without a clear statement. I paid this one. I called a week in advance to ask if we could have a breakfast to go and as early as possible. Immediately very friendly "no problem, this is possible from 7.15 am, but call again a day in advance to be sure". I called the day before arrival to confirm, again "no problem, just say again on arrival". We also did this. Upon arrival, we were greeted in the following way: "You're there, right? We hadn't received any confirmation, but since you did call, we assumed you were coming." Then we received a random room that was not our style at all and paid the full amount for it. I checked this afterwards and saw that I had paid the advance and received confirmation from the “Mela room”. I called the landlady and questioned her. She corrected the payment error and about the room she said "you have 1 of the better rooms and the one you wanted the guests often call corny". But the "sale e pepe" is black and white and the "mela" is bright green with more modern bathroom. The next morning the (very friendly and helpful) woman who served breakfast knew nothing and we quickly took something from the buffet and put it in bags.
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