Guest User
February 23, 2024
It is not a 5 star hotel. The services provided were quite poor. The concierge team was pretty bad; They are not prepared for customer service. I asked for oxygen due to respiratory problems and they never sent it to me; They don't care about bones. In this, I want to make a distinction with Miss Rosario, who was very attentive and attentive during our stay. As for the hotel services, they are not good. The buffet is good but they recycle food, there is no variation and the lunches (BS 100) always serve you the same, it seems that until it is finished, they do not change the menu. Then, the waiters, you almost have to give them smoke signals to get them to serve you. As for the area, it is bad, very noisy and the rooms do not have double glass. It's 3 am, horns are blaring and screaming, and they won't let you sleep. The hotel facilities have been left in time. They need a renovation.
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