Baja Club Hotel, la Paz, Baja California Sur, a Member of Design Hotels

Amazing hotel, incredible service. Loved every minute there. The food could be more savory but I guess is part of what some tourists want.

We had a very nice stay and would totally recommend staying here! The breakfast was delicious and the staff is friendly and attentive. The room was very clean and confortable!!

Our bed was extremely uncomfortable (well used memory foam). We told the front desk and they did move us to a different room that was slightly better. Their credit card machine wasn't working the first day, but they thought it was a problem with my card (said it was declined). So I spent time getting a hold of my bank. It still didn't work for the next 2 days. The door to the steam room was broken, so it wasn't usable until that was fixed. And we didn't have a sheet on our bed. They said that was normal, so we did request one, and had to ask for it again as it hadn't arrived after we'd been out for dinner. The staff was very courteous and accommodating, as much as they could be.

Sensational steam room! Great property, centrally located. Staff is excellent.

I enjoy this hotel. The grounds are peaceful and well designed. The food is good at the in house artfully designed restaurant, the staff is attentive and valet parking is very easy. The rooms are comfortable and depending on which one you are in, they are spacious. The bathrooms are fine, maybe a little dark and the layout could be better.

Great staff, location, and unique designs of rooms. Very comfortable and close to everything.

Beautiful hotel, location is perfect just in front of the La Paz bay, 100% recommend it.

AC in room was broken, would not shut off, feezing temperatures. Caught a cold. Complained immediately, said was fixed, but no change. Finally got fixed after the 2nd night. Hot water in shower had no pressure, so could not even warm up. Jacuzzi was dirty, and could not be used when a massage session was in progress. Pool was dirty as well. Drain in bathroom smelt.

When I prepared my trip, I read many negative reviews, they made me worry (an average rating below 4 is a bad sign). I still booked but now I deeply regret. The hotel is well located, you can walk to restaurants and you have nice ocean views. The design is nice. But there are many negative elements: 1. Worst service ever experienced. Especially front desk staff are completely ignorant and rude. They ignore requests, when you ask something the answer is no. During our whole stay service was a disaster. 2. No manager available: I asked for a manager . However he was not available during my whole stay and did not even call me. 3. Client orientation zero: on social media they are strong to say „we appreciate your feedback and try to improve…“. In reality they do not care at all - a customer asking for management to call him and no reaction in three days is unacceptable 4. Rooms are rundown and dirty, housekeeping is doing a bad job 5. Rooms have absolutely no space for cloth 6. No pressure in the shower and 7. Food is very average, breakfast was very limited and the quality of the products subpar. 8. Concierge not existent. When I asked them to organize a tour they said they cannot help me… very strange… 9. Etcetc…. As some previous reviewers wrote: nice design, no substance. Definitely not up to the standards of a 5-star hotel. It’s more like a nice basic motel. PS: if you think I am too negative, please read all the reviews and you find many reviews with similar feedback.