Rooms were just very average. Dark, musty, etc. Showers were worn, including shower heads and handles. I encountered one of the Staff at check-in. We arrived early before check-in by about 2 hours. We had a tour at 1:00. We asked to have 1 or our 2 rooms ready so that we could store our bags and valuables. After a bunch of arm twisting to get one of our rooms ready, the staff member informed me that he was really going out of his way and doing us a favor to get one of our rooms ready. That is not how you treat your guests telling them you are doing a favor. You do what is possible to make your guests happy and satisfied. Rest of staff was fine. But this unpleasant initial encounter set the stage for our visit.