Hotel la Quinta

The hotel is lovely but do NOT stay here! Our room was broken into while we were sleeping! A man entered our room with a key. He was not only able to open the door handle lock but also the deadbolt that was locked from the inside. My husband started yelling and confronted him as he was entering, apparently scaring him off. Unfortunately my husband did not have his glasses on and did not see him clearly. When we tried to call the desk with the room phone it did not work. We immediately went to reception and complained. The manager was called in but really did nothing more than apologize saying a guest was given a misprogramed key. If the”guest” had been given a misprogramed key he would have tried that key in his own door only to find it did not work. He would not have come to our door. Also, a bellhop would have accompanied him to his door and no bellhop was with him. Management was not helpful and were perhaps even complicit. Nothing was done other than to offer us a change of rooms. Had we not been in the room, it would have been easy to rob us. Our room had a broken safe so our valuables could not have been protected. The hotel is huge and had very few guests. No reason to put two different parties even close to the same room much less give out the same room twice. We asked to speak with this “guest” but he was “unavailable” in person. When I spoke with him on the phone after insisting the manager at least call him, the “guest” was not apologetic and gave me a pat explanation as if from a script. Who was this person I was speaking to? We tried to sleep after this but we weren’t comfortable. We moved the dresser up against the door. Fire hazard! I repeat: broken phone, broken safe, master key….UNSAFE!

Room was very comfortable, always had hot water, the A/C always worked, fresh linens every day and room cleaned thoroughly daily, room was very quiet, the food in the restaurant was very good but could use change-ups for breakfast. They had the same buffet items every day for breakfast, but we learned you can order other things from the kitchen if you don't want the buffet. The cafe latte was excellent. Dinners were ordered from menus and good. It was easy to get lost on your way to/from lobby to room the first few days because there are so many halls and corridors, but on the 4th day, I finally found a shortcut and did not waste time getting lost and having to turn around like the first 3 days. Located nextdoor to a Dunkin' Donuts/Baskin Robbins was a plus with Pizza Hut across the street if you get tired of Honduran food.

Nice and close to Mall and cinema, 5 min walk along big main road that is well lit. Check in was fine. Room was clean apart from a big yellow stain on a pillow (seemed washed though) and many hairs over the bed spread, probably from the staff making the bed. The common areas of the hotel are pretty with many plants and open spaces. Pool was simple but nice atmosphere with music, bar and lights in the evening. All the decor is very dated, 90s. Breakfast buffet (for price of stay) looked decent but all tasted very cheap and not good quality. Not bad for the price but wouldn't rush back although it may be the best option in La Cieba for that price range.

Same old hotel since 1995 hasn't change. Needs urgent make up renovation. Service lame. Internet the worst in the world. Never could have a complete zoom call. Restaurante creepy but food was OK. Looked for ice machines around the hotel never found one. Rooms need a desk! Rooms need a iron had to Call front desk and they only have service for shirts. Bath room old and leak water all night Maintenance is a must in this hotel. Would try another hotel on my next business trip.