The Arkin Colony Hotel

The Arkin Colony Hotel Reviews

The Arkin Colony Hotel

Ecevit Cd, Kyrenia, Kyrenia District 9930, CyprusSee Hotel Details
The Arkin Colony Hotel
The Arkin Colony HotelThe Arkin Colony HotelThe Arkin Colony Hotel
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Reviews from Real Guests

8.5/10
Very good
42 reviews
Verified reviews
Location8.7
Amenities8.3
Service8.0
Cleanliness8.7
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All reviews(42)
Positive reviews(27)
Reviews with photos/video(2)
Negative reviews(2)
Guest User
Junior Suite
Date of stay: Jul 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Aug 17, 2025
Check in yaparken daha başlayan samimiyet, misafirperverlik ve saygılı tutum konaklamam boyunca devam etti. Oda içindeki her bir eşya konaklamamı kolaylıştıran en ince detayına kadar düşünülmüş. Tertemiz bir oda, oda içindeki ikramlar müthişti. Açık büfe efsaneydi. Yine aynı odada konaklamak isterim, her şey için teşekkürler
Response from Property: Dear Guest,Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to learn that our hospitality, attentive service, room comfort, cleanliness, and buffet exceeded your expectations.Your kind words are a great source of motivation for our entire team. It was our pleasure to host you, and we truly look forward to welcoming you back for another memorable stay at The Arkin Colony Hotel.Warm regards,
Guest User
Club Standard Room
Date of stay: Jan 2025
Business traveller
1 reviews
8.0/10
Very good
Posted on Feb 27, 2025
Breakfast was like at the three star hotel
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you were satisfied with our surroundings and cleanliness. However, we regret that our breakfast and service did not fully meet your expectations.At our hotel, we continuously strive to enhance our offerings, and your comments are invaluable in helping us improve. We appreciate your insights and will take them into consideration to provide an even better experience for our guests in the future.We would love to welcome you back and offer you an improved stay. Please do not hesitate to reach out to us for any special requests or preferences.Best regards,
Guest User
Club Standard Room
Date of stay: Aug 2025
Family
2 reviews
8.5/10
Very good
Posted on Sep 10, 2025
The hotel has a nice location but the service was inadequate. They charged for two cups of tea, which was very unpleasant.
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Response from Property: Değerli yorumunuz için teşekkür ederiz. Konumumuz ve odalarımızdan memnun kalmanıza sevindik. Çay ikramı konusunda yaşadığınız hayal kırıklığını ise üzüntüyle öğrendik. Görüşünüzü ilgili departmanımızla paylaşacağız. Sizleri bir sonraki ziyaretinizde çok daha güzel bir deneyim yaşatabilmek dileğiyle tekrar ağırlamaktan memnuniyet duyarız.Saygılarımızla.
Guest User
Club Standard Room
Date of stay: May 2025
Couple
7 reviews
7.0/10
Posted on Jul 2, 2025
Although the honeymoon couple made a reservation at the hotel, they were told that the payment had not been received and were kept waiting for a long time. This situation was unfortunately not compensated. This is a shameful situation for the service industry. The situation was resolved after about 1-1.5 hours by proving that we had made the payment months ago and with our credit card statement. It is a very sad situation, a tragedy. (.)
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Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and the extended delay you experienced during the check-in process. We understand how disappointing this must have been, especially as you were celebrating your honeymoon.Please be assured that your comments have been shared with the relevant departments and will be carefully reviewed to help us improve our procedures and prevent similar situations in the future.We appreciate your patience and hope to have the opportunity to restore your confidence by providing you with the seamless and welcoming experience you rightfully expected.Kind regards,
Guest User
Club Standard Room
Date of stay: Mar 2024
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Apr 30, 2024
Everything was very nice, the attention of the staff was great, thank you for everything, we were very pleased.
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Response from Property: Dear Guest, Thank you so much for your wonderful feedback! Your satisfaction is the biggest reward for us, and such positive feedback gives us great support in increasing our team's motivation and determination to work. We are truly happy to hear that you were satisfied with the care and attention our staff showed you. We will continue to do our best to host you in the best possible way and provide you with an unforgettable accommodation experience. We look forward to welcoming you back to our hotel and we are here to offer you another great experience on your next visit. Regards,
Guest User
Club Standard Room
Date of stay: Dec 2024
Family
1 reviews
10/10
Outstanding
Posted on Jan 29, 2025
Thank you for everything
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your kind feedback. We look forward to welcoming you again! Best regards,
Connector43848769268
Date of stay: May 2026
Business traveller
10/10
Outstanding
Posted on Jun 21, 2026
We had a fantastic stay at the Colony Hotel in Kyrenia. From the moment we arrived, the staff were superb—genuinely friendly, happy, helpful and always willing to go the extra mile. Their warmth and professionalism made a real difference to the whole experience. The accommodation was of a very high standard: comfortable, well presented and a pleasure to return to after a day exploring or relaxing. The hotel also has very good recreational facilities, giving plenty of opportunity to unwind and enjoy the stay without needing to go far. Overall, a lovely hotel with excellent service, quality accommodation and a welcoming atmosphere. We thoroughly enjoyed our time there and would happily return.
Response from Property: Dear Guest, Thank you very much for taking the time to share your wonderful review of The Arkin Colony Hotel. We are truly delighted to hear that you had such a fantastic stay with us. It is especially rewarding to know that the warmth, friendliness, and dedication of our team made such a positive impression. Your kind words about our staff are greatly appreciated and will be shared with the entire team, as they serve as a great source of motivation. We are also pleased that you enjoyed the comfort of your accommodation and our recreational facilities, allowing you to relax and make the most of your visit. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back to The Arkin Colony Hotel for another memorable stay. Kind regards, The Arkin Colony Hotel Management
stardust46
Date of stay: Sep 2025
Solo traveller
10/10
Outstanding
Posted on Oct 3, 2025
whilst not staying here this time whenever im in girne i always go for a massage here. lady was excellent and pressure was exactly what i wanted. i made the mistake of staying elsewhere this holiday but wont repeat that. it will be colony and then arkin palm beach next time. you get what you pay for. beautiful hotel, very clean good rooms if your at the back away from the road noise.
Britt S
Date of stay: Jul 2025
Family
10/10
Outstanding
Posted on Aug 17, 2025
We received a lovely welcome upon arrival – thank you so much for the thoughtful upgrade for my parents in celebration of my dad’s birthday. The surprise bottle of champagne and cake were both excellent and made the occasion even more special. The breakfast was fantastic, with a wide variety and high quality. The location is perfect, and the hotel itself is fabulous – a true 5-star experience in every way. We’ve stayed at many 5-star hotels across Cyprus and Turkey, but The Akin Colony truly stands out. The management is clearly knowledgeable and runs a tight ship. The cleanliness and attention to detail throughout the hotel are remarkable, and the standards are consistently high. We couldn’t have asked for more – highly recommended.
Response from Property: Dear Guest, Thank you very much for your wonderful review and for choosing The Arkın Colony Hotel for such a special occasion. We are delighted to hear that your stay with us was nothing short of exceptional and that the thoughtful upgrade, champagne, and cake helped make your father’s birthday truly memorable. It’s a pleasure to know that you enjoyed our breakfast selection, the perfect location, and the consistent high standards we strive to maintain across the hotel. Your kind words about our team and management mean a great deal to us, as we take great pride in ensuring every guest experiences a true 5-star stay. We are truly honored by your high recommendation and look forward to welcoming you and your family back for another outstanding experience in the near future. Warm regards,
Paul I
Date of stay: Jun 2025
Family
10/10
Outstanding
Posted on Jul 24, 2025
I recently had the most delightful stay and I can’t recommend it enough! From the moment when we arrived, the staff greeted us with warmth and professionalism, setting the tone for an exceptional experience once again. The room was very clean, spacious, and, with a large supportive bed. The cleaning staff were very much on top of there game with fresh towels and replacement toiletries. The breakfast and dinner were very good as was the choices of food on offer, all was cooked and baked to a top standard. The hotel’s amenities, including the spa and inviting pool, added an extra layer of relaxation to our stay. We booked massages in the spa and we’re very pleased with the service. The true highlight, however, was the staff’s thoughtfulness in making my birthday unforgettable. Without any prior request, they surprised me with a decorated birthday cake and a chilled bottle of champagne delivered to our room whilst we were out and on or return was a lovely surprise. The cake was not only gorgeous but absolutely delicious it was rich, moist, and perfectly flavoured. The champagne was a lovely touch as was the hand drawn card, elevating the celebration to something very special. The staff’s attention to detail and genuine care made me feel so valued and celebrated. Every aspect of our stay, from the impeccable service to the charming ambiance, was flawless. The surprise gesture from the team turned a great stay into an extraordinary one. I’m already looking forward to returning to in the near future. Paul and Jane.
Response from Property: Dear Paul and Jane, Thank you so much for sharing such a heartwarming review of your recent stay with us. We are truly delighted to hear that your second visit was as memorable as the first and that every aspect of your stay, from the warm welcome to the thoughtful birthday surprise, met your expectations. It brings us great joy to know that you enjoyed our clean and spacious rooms, the quality of our breakfast and dinner, as well as the relaxing time at our spa and pool facilities. Your kind words about our team, especially their effort in making your birthday celebration so special, mean the world to us. We will make sure to share your compliments with the entire team, as they will be thrilled to know their attention to detail made such a lasting impression. We look forward to welcoming you back for another delightful stay in the near future. Warm regards,
Pauline B
Date of stay: May 2025
Couple
10/10
Outstanding
Posted on Jun 21, 2025
My 3rd stay in the Arkin Colony As perfect as ever Cleanliness and food excellent The staff all helpful always polite I would like to name 3 people who went above and beyond when my husband fell ill Octay Decibas serving my husband food in our room when he couldn’t get to the restaurant and also Aybuke and Mevlude the receptionists who helped calling an ambulance and providing a car to bring us back from the hospital I don’t know how I would have managed without them Thank you all again and hope to see you all again next year
Response from Property: Dear Thank_Cruiser123, Thank you so much for your heartfelt review and for choosing to stay with us for the third time. We are truly touched by your kind words and delighted to know that our team, especially Mr. Octay Decibas, Ms. Aybuke, and Ms. Mevlude, were able to support you during a difficult moment. Your appreciation means a great deal to all of us, and we will be sure to share your message with them. It was an honour to host you, and we sincerely hope your husband has made a full recovery. We look forward to welcoming you back next year with the same care and hospitality you’ve come to know. With warmest regards,
samueldsm
Date of stay: Apr 2025
Couple
10/10
Outstanding
Posted on May 19, 2025
Excellent Hotel fabulous rooms with balcony and roof top pool and restaurant. buffet is varied and serves international food as well as Turkish quite a busy area so need tye double glazing but good location for shopping and site seeing. friendly staff
Response from Property: Dear Guest, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our rooms, rooftop facilities, and the variety of our buffet offerings. It’s great to know our central location was convenient for both shopping and sightseeing, and that our team’s friendliness left a positive impression. We truly appreciate your feedback and look forward to welcoming you back to Arkın Colony Hotel in the near future. Kind regards, Arkın Colony Hotel Management
Jan F
Date of stay: Apr 2025
Couple
10/10
Outstanding
Posted on May 12, 2025
Excellent hotel in centre of Kyrenia. Spotlessly clean. Lovely rooms. Lovely friendly staff always willing to help opening doors etc. Great pool on roof...shame it wasn't heated- it was April. Nice bar on roof level for a last drink each night. Cannot fault the hotel. The window in the adjoining hotel was amazing. Thank you to all the staff.
Response from Property: Dear Guest, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our central location in Kyrenia, our immaculate facilities, and our comfortable rooms. It’s always our aim to provide a warm welcome, so we’re pleased that our staff could help make your stay even more enjoyable. We appreciate your observations regarding the rooftop pool and understand your wish that it had been heated during your visit in April. We will certainly take your comments into consideration for future seasons. It is great to know that you enjoyed the ambience of our rooftop bar and the unique view from the adjoining hotel window. Your kind words motivate us to continue striving for excellence. Thank you again for taking the time to share your experience. We look forward to welcoming you back on your next visit! Warm regards,
Rory C
Date of stay: Feb 2025
Family
2.0/10
Posted on Mar 17, 2025
The positives are the rooftop pool, the location and the food in the rooftop restaurant However, the service levels are appalling. The attitude of several staff members is appalling. Being charged for coffee at breakfast on a B&B rate, cold milk for tea, any more water than two small bottles our first night of a 3 night stay is incredibly mean. Most of the sockets in the rooms don’t work. You can’t control the air conditioner temperature in the rooms. This is possibly the worst hotel I’ve ever stayed in. It’s an appalling impersonation of a five star hotel staffed by people who have no idea how to provide good hospitality to their guests.
Response from Property: Dear Valued Guest, Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. Providing excellent service and ensuring guest comfort are our top priorities, and we regret that we fell short during your stay. Your comments regarding the service, amenities, and overall experience have been taken very seriously. Please rest assured that we are addressing these concerns internally to improve our standards. We sincerely apologize for any inconvenience caused and appreciate your valuable insights, which help us enhance the guest experience. If you would like to discuss your stay further, please feel free to reach out to us directly. We would love the opportunity to regain your trust and welcome you back for a much-improved experience. Best regards.
pamcrofts
Date of stay: Jun 2024
Travelling with friends
10/10
Outstanding
Posted on Jul 30, 2024
Just returned from a 2 week break at the Colony Hotel, we had a fabulous time, staff are extremely helpful and friendly, rooms are lovely and clean. Pool is to die for. I would like to say a massive thank you to Azam "hope I've spelt his name right" who went above and beyond when my partner had a diabetic episode. Azam and another member of staff drove us to the hospital, where my partner was treated. Can't wait to return next year.