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Recommended Kyoto Hotels

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5 star

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Business travel

Randor Hotel Kyoto Suites
4.2/560 Reviews

Randor Hotel Kyoto Suites

Kyoto|0.61km from Tobakaido Station
My family and I planned a trip to Osaka and Kyoto. Our original plan was to stay in Kyoto. We reserved a room at the Randor Residential Hotel Kyoto Suites for 3 nights as the reviews were very positive and the rate was exceptional. We reviewed the cancellation policy and understood it as saying the room is refundable provided cancellation occurs 7 days prior to arrival. Soon after booking the room, our family decided it would be best to stay in Osaka as opposed to Kyoto. We cancelled the room at the Randor. This was 8 days prior to our planned arrival, however, I noticed that I was not refunded for the stay. I called customer service at the third party site from which we booked (I was unable to find a direct website for the hotel) as it is their policy they should communicate directly with the hotel. They contacted the hotel and were told their policy was that the cancellation must occur ”7 days prior to the day prior to arrival” and that they would not refund the money as a result. I felt this wording was odd as I have stayed at hotels all of the world and know that cancellation policies typically do not reference ”the day prior to the day prior to arrival”, however, recognized that perhaps I had misunderstood. I instead requested to have the room back since we were still making the trip, had not yet reserved another hotel, and my money would not be refunded. I was told that there were no other rooms available. I viewed my travel dates on multiple websites and saw that there were many other rooms available at this hotel. If the hotel did not plan to refund me, and there were still rooms available on my travel dates, I was unclear as to why I could not be given an available room. The hotel said they would need to speak with their manager and that he would return the following day. I followed up on this concern daily, however, everyday that we called (during normal business hours in Japan) the manager was not available to discuss this concern. To add insult to injury, the website now said that the cancellation policy was that cancellations should occur ”3 days prior to the day of arrival” and the policy continued to change with each day. We ended up losing our money and having to scramble to find a room at another hotel the day before our trip. I had not booked another room because I have been living in Japan for two years and become accustomed to outstanding customer service. I was not requesting a refund and there were many rooms still available at the hotel, so I was confident that the hotel would make good on my request for ANY room, but it seems this was not the case. I certainly understand policies as I make them routinely at my own job, however, if something is a ”policy” it should not change from day to day. I will be more than happy to speak to a representative from Randor about my experience in hopes of improving customer service for future patrons.

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Breakfast

Chisun Premium Kyoto Kujo
4.6/553 Reviews

Chisun Premium Kyoto Kujo

Kyoto Station Kyoto|0.92km from Tobakaido Station

Latest booking 16 hrs ago

The hotel management let us down in the last 15 minutes before we left although everything was good before then. We checked out 15 minutes earlier at around 9.45 in the morning and loaded our luggage to our car at the hotel parking space. Just walked away, a man rushed to us and yelled at us without showing his identity: ‘Did you park your car there? You must go now!’ We said that we were the hotel guest and asked who he was. Reluctantly but still not showing his name badge, he said that he was the hotel manager (what a hotel manager!) and insisted we must drive away immediately. Very unset to a hotel guest who was allowed by its staff to park their car the night before to be greeted by a manager like that, right? Going back to the hotel front desk to settle the trouble, the man remained arrogant, did not apologize and just kept saying ‘you CANNOT park the car’ without mentioning why we COULD in fact park our car there overnight. (Why it was permitted by front desk staff? Why was there no sign and no block there? Why no one called to our room and explained if it was a breach of hotel regulation?) When we said as a hotel guest we should still have the right to park the car before checkout time which was 10.00 am, the man seemed not figuring out what our argument was and, most ridiculously, as a hotel manager to greet guests all over the world, he did not know what the words ‘courtesy’ and ‘polite’ mean. Fortunately we just stayed at Chisun Premium Kujo for one night in our 7-day trip in Kyoto. It was a totally different experience when we stayed at 俵屋旅館and Gate Hotel the following days, which was an authentic Kyoto experience to a frequent Kyoto traveller like us. As management in our own company, we reassure that, from Chisun’s experience, training to manager is much more important than to junior staff. Very often it is the management, not frontline staff, who irritates customers and ruins the company’s reputation. We had the man’s business card at last but are not going to show here. Hope the hotel management can train their staff professionally in the future.

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Reviews for Kyoto Hotels

Searching for hotels near Tobakaido Station? Compare room rates and reviews to find your ideal stay.
Stay Inn Koto
4.3/59 Reviews
Bathroom I only met the staff once upon check in. One common bathroom was be shared by 5 rooms of people. All the rooms seemed to be occupied and that probably had 12-15 guests. I waited up to 20 mins for my turn to shower. I also had to sit at the dining table to show my intention that I am queueing to use the bathroom. I was tired after a long day of sightseeing and it was very unpleasant to wait just to shower. The bathroom was flooded to the dry section on multiple occasions and my hubby had to use his hand to remove the hair from the drain. Room The beds were comfortable enough and the heater kept us warm. There were enough bath towels to go around. I was allocated a triple room with windows which I appreciated. However, the sound pollution from the passing vehicles was bad. Fortunately, my family members were not light - sleepers, so we could still fall asleep despite the vehicle noise. It would be really bad for light-sleepers. On the third night, the white light was left switched on. The light passed through the frosted panel on my door. Location Even though there are two train stations - Fushimi Inari Keihan Station and Inari JR Station . Beware !!! It is not convenient AT ALL. Fushimi Inari Keihan Station which is a little nearer is not connected to Kyoto Station. For JR Pass users, I had to get a separate ticket whenever I want to use this station. For JR Inari Station which is at the door step of Fushimi - Inari Taisha Shrine, it is not a subway type of train. It is a local train that comes by about every 30 minutes. I had to time myself properly to be in time for this train. It is not fast at all and it has wasted a lot of my time. If you are pressed for time, choose another place nearer to a subway station. I paid about S$200 per night for a room for three. I feel that it is not value for money.
Tsumugi Tofukuji Minamimon
1/51 Reviews
0
Location: The reception center is within a 10-minute walk from the Hachijo East Exit of Kyoto Station. There is a Chinese brother who is very enthusiastic. In addition, a car will be delivered to the hotel free of charge. The driver is Japanese, but he is very enthusiastic to help introduce various equipment to the room. Hotel location, in Toba Street on Keihan Line tram? (The name may be remembered incorrectly) There is also a jr line between Tofukuji Station, which can be reached within 10 minutes on foot. You can walk directly from the house to Fushimi Inari Taisha Shrine. There are also 7-11 nearby, the house is in the alley, just to feel the sanitation of Kyoto life: very clean, my mother also asked me if the new house was unoccupied. The bathtub has also been cleaned with disinfectant. Housing facilities: It feels cold when you enter the house, but with air conditioning, it will be warm after a while. There are no problems with other facilities, very good. Disadvantages: The only disadvantage is that the house is close to the railway. During the day there will always be a warning bell that a tram is passing by, as well as the sound of a train. However, the store provided earplugs. In addition, my mother and I are both very good sleepers, which will be confiscated at all. My mother is also very satisfied with the house, personally recommend it very much, next time I come, I will definitely choose here.
Fushimi Inari House
4.5/50 Reviews
0
At the beginning, I was worried about finding a place to choose a homestay. The host thoughtfully posted a video about the journey from JR to his house, so it was very easy to find. Overall it was good. Inari Shrine is within walking distance. Near, but to go to the most central area of Shijo Kawaramachi, you have to take a tram or bus to transfer. There are Keihan Electric Railway and buses nearby. The traffic is still very convenient. The place where you live is also complete. The only disadvantage is that it is relatively close to the road and the car is at night. After a bit noisy.
Kanade Fushimiinari Bettei
3.5/51 Reviews
The house is very large, a whole building, can live a lot of people, can cook, there is space for activities. Health is OK, but open the microwave oven, there are oil stains used by the previous guests. Very close to Inari, it is very convenient to take a car. It is opposite the hotel to a funeral home. In addition, it is very noisy to sleep at night and the noise of the car outside is very loud. It is very inconvenient to go to another place with luggage and then take a taxi to stay here.
Stay Sakura Kyoto Fuga
4.3/521 Reviews
During the day, the counter is staffed by Chinese people who are very good at communicating with us on various issues. Their English is pretty good, not to mention Japanese. I think they look more Japanese than others😝 The rooms have basic facilities and are much larger than ordinary hotels. The toilet and bathroom are separated, just like living in an apartment suite in Japan. I will choose their system when I come to Kyoto in the future.
The Reign Hotel Kyoto
4.3/530 Reviews
If you are just looking for a nice hotel to rest in, this will definitely meet your needs, but the hotel is a certain distance from the attractions. If you want to visit the attractions, you will have to spend a lot of time in transportation. I went alone and the room I was assigned was a bit weird. When you open the window, you can see the building opposite. There are no curtains to see through. Although it is a bit blurry, it is scary... On the contrary, I think it might be better without a window... Summary: There is a very good shared space on the rooftop of the hotel. It is very good to take a rest on the rooftop. The hotel is very beautiful and the room is big enough. The room has no view but has a window to look directly at the building opposite. The room is strange because the location is a bit far away.

Frequently Asked Questions

Hotels Quick Overview

Highest PriceS$ 2,006
Lowest PriceS$ 39
Number of Reviews45,896
Number of Hotels8,009
Average Price (Weekdays)S$ 350
Average Price (Weekends)S$ 386

Guide for Travelling in Kyoto

Introduction to Kyoto

As the former imperial capital of Japan, Kyoto effortlessly blends the old with the new. This city in the Kansai region is renowned for its well-preserved temples, stunning gardens, traditional teahouses, and the historic geisha district of Gion.

Tips for Travelling to Kyoto

Travelers usually fly into Kansai International Airport or Osaka Itami Airport before making their way to Kyoto by train or bus. The city has an efficient network of buses and trains, including a subway system.

The official currency is the Japanese Yen (JPY). Credit cards are accepted in many places, but cash is still commonly used. Japanese is the primary language spoken, though English is understood in many tourist areas.

Visa policies vary based on nationality and duration of stay, so it is advisable to check prior to your visit.

Popular Attractions in Kyoto

Kyoto is home to an array of UNESCO World Heritage Sites including Kinkaku-ji (Golden Pavilion), Fushimi Inari Taisha, and Kiyomizu-dera Temple. Wander around the Arashiyama Bamboo Grove, or take a walk through the historic streets of Gion.

Don't forget to visit Nijo Castle and the Philosopher's Path, especially during cherry blossom season.

Weather, Best Time to Visit, and What to Wear

Kyoto experiences four distinct seasons: humid summers, chilly winters, and mild springs and autumns. The city is particularly popular during spring (March to May) and autumn (September to November) when cherry blossoms and autumn leaves transform the landscape.

Given the varied climate, clothing should be season appropriate. Comfortable shoes are essential for temple hopping.

Choosing Your Ideal Hotel in Kyoto

For a luxury stay, consider the Ritz-Carlton Kyoto or the Four Seasons Hotel Kyoto. Budget travelers might opt for Piece Hostel Sanjo, known for its great location and friendly staff.

The M's Inn Higashiyama offers an Instagram-worthy experience with its modern design, while the Kyoto Granbell Hotel is a great option for those seeking proximity to the Gion district.

Why Plan Your Kyoto Trip with Trip.com

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When booking with Trip.com, you earn Trip Coins that can be redeemed for discounts on future bookings. Start your Kyoto adventure with Trip.com today and experience the city's timeless beauty and charm.

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