Hotel Grand Fine Kyoto Okazaki Heian Jingu

Very bad experience during the stay. Booked a room for two. I arrived first. I planed to meet my girl friend later. The receptionist insisted he need to see two passports. I think "Why you need it right now. What about other people want to book a room and meet a girl in a bar, and bring her back to the hotel. This is a LOVE hotel, it seems the hotel don't respect any client's PRIVACY." I just told the guy my friend did not arrive yet, can I get it done later. And he insisted my girlfriend must have her passport. I think "Are Japanese carrying passport all the time? What he said was very annoying." Then the guy was asking for the stay tax like (200 yen/person). He insisted I need to give him 400 yen even though my girlfriend was not arriving yet. The conversation ruin my mood. Why can you include the 400 yen in my bill when I was paying online . Why I didn't being ask in the other love hotels I stayed in Japan." I told the guy whether I can pay it when my girlfriend arrived. The guy took the mobile phone out with Google translate running on the screen. It took a while he still didn't understand what I said. My mood was so bad and I just paid it without continuing talking to the guys(plus I didn't want to ruin my girlfriend's mood) The guy also asked what breakfast I was going to have? Since I can't remember whether I booked the breakfast(I booked several hotels some included breakfast, some do not), I asked the guy whether I booked it. He said it is free( 無料です) in Japanese. I can understand some Japanese but not talking back in Japanese all the time. Not sure why he said it is free, if I booked I have already paid for it. If it is free, is it a complimentary breakfast? I ordered the breakfast. I am 100 percent sure I did not hear "お支払いはお済みです". I though thanks god finally I can have the key and put an end to this. But when I came into the room, could not find the power socket for the kettle and discovered the kettle has bits black dots in it. Went to reception, the guy just got it cleaned roughly inside, and sorted out the socket position(it took a while until he found it). I did not hear any apologies(didn't hear any ごめんなさい, ごめんor 申し訳ありません) during the socket hunting event. The guy also didn't seems that friendly. The whole thing makes me mad and decided to cancelled the "free breakfast". God knows what will happen to the free breakfast he offered. My confidence on the hotel was totally lost. When I came back to the room, still see three small black spots in the kettle, eventually I have to clean it myself. Later I also discovered the room is quite dusted in the edge of the wall or on the wall, bits of hair and dust on the four inside corner of the bed frame. The bed topper and the duvet are clean but the mattress cover below has some dirty marks on it. The floor also has marks. The top of the skirting board also covered with dust. You can see the uploaded pictures yourself. This time I didn't bother since nothing was sorted out for the kettle. Later I found out when I booked the room, it included two breakfast. The hotel did not deliver the service they should do and did not refund any money for the breakfast, or giving any apologies. In my case the receptionist didn't use his Japanese correctly, should use お支払いはお済みです instead of using 無料です. That causes all the misunderstanding. The whole experience makes me lost all the mood. At the end I called my girlfriend and decided she not to come for the best. The purpose of the booking was losted. Since the room was not clean and I didn't have a good sleep too. I don't think I will ever use this hotel again. If you have a sensitive relationship(starting a relationship) or want to have a good time for a night, best to AVOID this hotel, not recommended.

Perfect location - Asakusa is walking distance from Harry Potter train station, cafe and special shop. It’s near the theatre and a lot of other shopping districts. It’s close to the airport on a good train line and near the Emperors Castle. The room was perfect, the service was excellent and accessibility was easy. Very friendly and my favourite hotel of my trip.

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Very spacious room! Great for couples! This is not a place for children though, keep that in mind! Other than that it's pretty clean and there are lots of amenities in the room, such as a hairdryer, hair curler, hair straightener, lotions, face mask, bath salts, etc...

Very exceptional service, nice hot tub and room design. The front desk host was professional and good at English. Will definitely back again with the same price.