Nazuna Kyoto Tsubaki St. Reviews

Response from Property: Thank you for choosing Nazuna Kyoto Tsubakidori.We are very honored to hear that you appreciate our services.We are very sorry that the air conditioner in your room was not working properly.We are encouraged by your kind words and will continue to make every effort to please our many guests in the future.We are looking forward to welcoming you again.Nazuna Kyoto Tsubaki st. Morozumi

Response from Property: Thank you for staying at Nauzna Kyoto Tsubakidori on this special occasion.We are glad to hear that you enjoyed your time at our hotel.Our guest rooms are themed on the nature of Kyoto and consist of five different room types: IWA, HA, HANA, TAKE, and MIZU. If you change the room type, you will enjoy a different impression of the room interior.Please come back and try a different room type if you like.We are happy to hear that you enjoyed the exterior of the hotel, which is unique to Kyoto.We hope you enjoyed an "extraordinary" experience through our machiya.Encouraged by your kind words, the entire staff will continue to improve our hospitality.We look forward to seeing you again soon.Nazuna Kyoto Tsubaki st. Morozumi

Response from Property: Thank you for your stay. There is a semi-open-air bath in the guest room of our hotel, but there is no hot spring. Since there is no mention of hot spring information on the official website, we believe there must be an error in some of the information websites you visited. Bath salts are provided in the room for guests to relax and enjoy bathing in the room. As you told us, bath salts are not hot springs. In addition, there is no river at the restaurant offering food and beverages. A small garden can be seen from the window, but unfortunately we have to say that there is no such view. The only thing I can say is that I sincerely apologize for your unsatisfactory stay. Nazuna Kyoto Tsubaki St

Response from Property: Thank you for your stay. We apologize for your unsatisfactory stay. The hotel would like to take this opportunity to respond to your feedback. About your room. The guest room has a window on the first floor, a window on the first floor facing the courtyard, and a semi-open-air bath. The layout of the rooms is based on traditional Kyoto machiya, with modern elements added to the renovated design. We apologize for the layout you may not like. It takes more than 20 minutes to fill the bathtub with hot water, giving you a satisfying bathing experience. About the food First of all, we apologize that you didn't like the food here. Our dishes contain unheated fatty meat. (We understand that some ingredients may not be suitable for guests who don’t like greasy food). In the unlikely event that the food is not to your liking, we will do our best to reheat it. We won’t force you to eat until you vomit. Going forward, we will train our employees to avoid offensive behavior such as placing grills in front of guests. cost. We understand you may not be able to dine in. However, the restaurant will charge a cancellation fee. We have charged a cancellation fee in accordance with the restaurant's rules and regulations and taking into consideration that the food we arranged would be wasted. Per restaurant policy, one drink should be ordered per person. In compliance with regulations, we offer our guests a more reasonable and less burdensome menu. Accommodation tax is a tax levied by Kyoto City. The tax varies based on the room rate per person, but we do not overcharge for our own benefit. We apologize for not being able to accommodate your request. We will take your comments seriously and reconsider to provide better service. Nazuna Kyoto Tsubaki St