Anonymous User
September 7, 2023
For a normal three-star hotel, my order included three breakfasts (I also specified clearly when I placed the order, one adult and two children), but when I checked in, the front desk said that I ordered two breakfasts for two adults and one extra child. I don’t mind paying a few hundred yen more for a child’s meal every day, but the hotel refuses to acknowledge the fact that I ordered three breakfasts. It keeps saying that the booking agency told them it was only two breakfasts, and as a tourist city In Kyoto, the front desk staff impatiently told me that I didn’t understand English. Later, I had a stomachache in the morning and only let my two children use the two meal coupons. I went to the cafe for brunch by myself. When I checked out, I When I asked about the breakfast coupon, could you give me an explanation? The front desk actually said that in addition to the two breakfasts in my order, the third child was free, which was different from what was said before? ! Ctrip had a better attitude and refunded my money for the children’s breakfast for four days, but Kyoto Garden Palace Hotel refused to admit its mistakes and its attitude towards guests was very disappointing.
Also, the check-out time of this hotel is very early at 11 o'clock. Because I have two children and a lot of luggage, I delayed my call for half an hour. The waiter came to my room and played the translator: If it is later than 11:30 A fee of 4,000 yen will be charged. It feels very cold. In fact, there is no special advantage to living next to the Imperial Palace. There are few convenience stores, restaurants and cafes around, which is far less convenient than the previous Shijo place. Coupled with this service attitude, I will definitely not stay here again next time. Wouldn't recommend either.
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