I loved the receiving area; The shared space for dining area, lounging and bar area - as well as the patio/deck area. The rooms are creatively done with pleasant seasonal themes, and elements of nature. What I did not appreciate were the food portions versus the price-tags. Examples: 1. The chakalaka serving always seemed as though one only got a single heaped spoonful on the plate (serving bowl). 2. On the first night there I asked for sweet potato as my side and was told they have run out, so I was given butternut and when I asked when they'd re-stock I wasn't even given a promising response. 3. My colleague asked for juice and we were told there is none available, just carbonated drinks, without any promise of re-stocking soon. 4. Instead of the typical carbonated drink options they offered I asked for Dry Lemon and was denied, even though I could see some cans of it plainly through the glass bar-fridge. On the second night, I insisted on the Dry Lemon drinks and highlighted the other disappointments and only then was given the cans of the preferred drink. I enjoyed the physical stay in terms of comfortability and amenities, but the matter of food service and customer-focus can be improved. Customer feedback needs to be prioritised.
