Daitokan Reviews

Response from Property: この度は草津温泉大東舘にご宿泊いただき、誠にありがとうございました。また、大切な思い出のご旅行に当館をお選びいただきましたこと、心より御礼申し上げます。今回はご予定されていたワンちゃんとのご旅行が叶わなかったとのこと、お気持ちを思うと胸が熱くなります。この度は温かいご投稿をお寄せいただき、誠にありがとうございました。また草津温泉へお越しの際は、ぜひお立ち寄りくださいませ。スタッフ一同、心よりお待ちしております。

Response from Property: Thank you so much for choosing Kusatsu Onsen Daitokan. We are delighted to know that you were satisfied with the room size, the onsen (hot spring bath), the breakfast, and the service of our staff. We also appreciate your positive feedback on our hotel's proximity to Yubata (the onsen area), the convenient surrounding environment, and easy access. We are very pleased to know that you had a pleasant stay. We will continue to strive to improve our services and environment to provide all our guests with a satisfying hotel experience. We look forward to your next visit.

Response from Property: Thank you so much for choosing Kusatsu Onsen Daitokan. We are delighted to know that you enjoyed our excellent location adjacent to Yubata Onsen, the lively surrounding environment, and your experience at our partner onsen facilities. However, we sincerely apologize that the building and guest room facilities are not up to your expectations in terms of age. We will continue to carry out routine maintenance and improvements to create the most comfortable environment possible for you. In addition to our excellent location, we will also strive to improve our service quality so that you can fully enjoy your stay. We look forward to your next visit.

Response from Property: We sincerely apologize that our stay did not meet your expectations in many aspects, even though you chose our hotel from among many accommodation options. Regarding the room views, we apologize that some rooms may have different views due to room layout, as we have not provided sufficient explanation or consideration for this. Thank you very much for your valuable feedback.

Response from Property: Thank you so much for staying at our hotel. We are delighted to hear you praised our hotel's "perfect" location for exploring the hot spring town. We also appreciate your satisfaction with the dinner menu, the variety and taste of the dishes, and your compliments on our restaurant staff. This is a great encouragement to all of us. On the other hand, we take your feedback regarding the slightly outdated hotel building very seriously. While a large-scale renovation is unlikely in the short term, we will continue to strive to provide guests with a comfortable stay through cleaning, maintenance, and improved services. Thank you very much for your valuable feedback. We look forward to your next stay at our hotel during your visit to Kusatsu. All of our staff look forward to your next visit.

Response from Property: Thank you so much for staying at our hotel. We are delighted to know that you were satisfied with the hotel's location, staff service, and yukata service. We are also pleased that you enjoyed our buffet breakfast and dinner, as well as the unlimited draft beer. We sincerely apologize for any inconvenience caused by the hotel facilities. However, we are very pleased to know that you still had a comfortable stay. We will continue to strive to improve the hotel facilities and create a more comfortable environment for every guest. We look forward to your next visit to Kusatsu. Thank you for your review.

Response from Property: Thank you very much for using Kusatsu Onsen Daitokan. We are very happy that you enjoyed your stay in Kusatsu Onsen. We hope you will use our services again in the future.

Response from Property: この度は草津温泉大東舘をご利用いただき、誠にありがとうございました。ロケーションやお部屋の広さをお楽しみいただけたとのこと、大変嬉しく拝読いたしました。また、フロントやレストランスタッフの対応につきましてもお褒めのお言葉を頂戴し、心より御礼申し上げます。建物の古さを感じられる点がある中でも、ご満足いただけたご様子に安堵しております。今後も皆様に気持ちよくお過ごしいただけるよう努めてまいります。またのお越しをスタッフ一同、心よりお待ち申し上げております。

Response from Property: Thank you very much for using Kusatsu Onsen Daitokan. We hope you will continue to use our services if you have the opportunity to visit Kusatsu Onsen in the future.

Response from Property: Thank you very much for choosing Kusatsu Onsen Daitokan.We were delighted to read your kind words about our hot springs, describing them as "wonderful."We are also very pleased to hear that you were satisfied with the variety and quality of both our dinner and breakfast; this is the greatest encouragement for our culinary staff.We will continue to strive to provide meals and stays that satisfy all our guests.We look forward to welcoming you back again.

Response from Property: Thank you very much for using Kusatsu Onsen Daitodate.We sincerely apologize for your comment that the lobby was "very dirty." The lobby is an important space where guests are first welcomed, and we take this very seriously. We will immediately review our cleaning system and strengthen daily inspections.We will also take your feedback about the renovations seriously and use it as a reference for future renovation plans.In light of the fact that our service was only rated "average," we will strive to improve our hospitality to provide even greater satisfaction.Thank you very much for your valuable feedback. We will use it to make improvements.

Response from Property: Thank you very much for staying with us. We are relieved to hear that you had no problems overall. We apologize for any inconvenience caused regarding the distance to the parking lot and the shuttle bus travel time. We will use your valuable feedback to improve our guidance methods and services in the future. We will continue to make efforts to make our hotel more comfortable for guests arriving by car. We look forward to seeing you again.

Response from Property: Thank you very much for staying with us. We are very pleased to read that you enjoyed our location and service.We apologize for any inconvenience caused regarding our toilets and other facilities.We will take your feedback into consideration and make improvements in the future.We will continue to strive to make your stay in Kusatsu even more comfortable, so we hope you will stop by again.All our staff look forward to seeing you.

Response from Property: Thank you very much for staying at our hotel. Thank you for praising the employees.I appreciate that you have appreciated our employees. We aim to further improve service. We will continue to promote better service in the future. We sincerely look forward to your next visit. 草津温泉大東館 フロント