Qlusive Hotel

The location of the hotel and the room view were very good, but the cleanliness of the rooms and the replenishment of toiletries needed more attention, and we should have reminded them to take care of this. Also, the breakfast menu was quite ordinary.

A newly opened hotel perched high on the hill — just 4 or 5 months old — where you can proudly say you were among its very first guests. Communication can be quite a challenge here, but the lovely lady at the front desk makes everything easier with her kindness and warm smile. She’s truly a gem. Not to forget the resourceful concierge lady as well. So sorry I never got your name! On the less pleasant side — I was charged for something I didn’t have. The hotel insists they didn’t, but my credit card statement clearly says otherwise. Hopefully, my money is being put to good use somewhere! :) Now, if you’re seeking an unforgettable experience — of the not-so-relaxing kind — head to the front desk and look for the younger guy with curly hair. If he tells you, “I got you a good room,” don’t believe it. And if it gets noisy outside and you can hear people talking, just close the window… except it’s already closed! :) Should you dare to raise an issue, you might be met with this gem of customer service wisdom: “This is a 5-star hotel. Do you know? You don’t know what 5-star hotels are like.” The outdoor pool opens to a beautiful sky and ocean view, though it’s partially blocked by wires and glass panels. Still, it’s a peaceful spot to unwind with 18 degree water - cold plunge truly! Thankfully, the Spa saves the story — it’s genuinely fantastic. The indoor pool is heated and beautifully designed, the private sauna and hamam are divine, and the massages are absolutely worth it. “Hassan” at the spa is wonderful and sweet. So yes, the hamam is five-star. The design and interior of the hotel, I get where it’s going too. The rest… I guess I haven’t been to too many 5 stars to speak.

I love the seaview. But somehow there was a cockroach in the bathroom. The maintenance took it, but I was so surprised.

Because the hotel is new, it has huge potential—either to become a standout affordable luxury hotel in Kusadashi, or to fail badly. Unfortunately, during my stay, that potential was completely ruined by the front desk staff. I won’t detail the conversation, but he refused to change the room despite a temperature control malfunction and the availability of other empty rooms, later telling me this is a 5 star hotel policy that I wouldn’t know. T The entitlement in his attitude was shocking. Guests should never be spoken to in such a condescending manner. If this is how the front desk represents the hotel, it seriously damages the overall experience. Though the rest of the staff were more than generous and welcoming, but one bad apple spoils the whole bunch. With proper staff training and a basic understanding of hospitality, this hotel could still succeed. Until then, I would not recommend it.

Perfect place to stay . great staff. very clean rooms. 5mins away from the downtown . Must Stay

You will definitely love it