Wuzhou Hotel

Wuzhou Hotel Reviews

Wuzhou Hotel

No. 11 Wenhua East Road, Kuqa, Xinjiang, ChinaSee Hotel Details
Wuzhou Hotel
Wuzhou HotelWuzhou HotelWuzhou Hotel
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Reviews from Real Guests

9.2/10
Very Good
768 reviews
Verified reviews
Location9.2
Amenities9.0
Service9.1
Cleanliness9.3
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All reviews(768)
Positive reviews(749)
Reviews with photos/video(57)
Delicious breakfast(73)
Friendly front desk staff(62)
Convenient parking(41)
Offers pick-up/drop-offs(13)
Loved the night views(13)
Comfortable bed(10)
Perfect for business trips(7)
Stayed multiple times(3)
Negative reviews(19)
Guest User
Business Single Room
Date of stay: May 2023
Solo traveller
10 reviews
8.0/10
Very good
Posted on Jun 13, 2023
good location and value. had a business room and the hotel got me a car for visiting caves and canyon
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
TeeG
Executive Standard Room
Date of stay: Aug 2023
Solo traveller
8 reviews
8.5/10
Very good
Posted on Oct 9, 2023
Great hotel. They even let me in to the room, at 6am which was prior to my reservation.
Response from Property: Dear guest: Hello! The best advertising is word-of-mouth recommendations from guests, and we are very honored to get you for our servicesThe recognition of... Looking forward to your next stay!
Guest User
Executive Standard Room
Date of stay: Jun 2025
Travelling with friends
3 reviews
5.0/10
Posted on Jul 29, 2025
The room had a strange smell, requiring the air conditioner to be on constantly. Secondly, for a place as dry as Kuqa, the sheets and quilts were damp. Furthermore, the receptionist, while clearly Han Chinese, was impossible to communicate with. When I asked for two cards for a standard room, she kept saying meal vouchers. I didn't understand and was very irritable. It was inexplicable.
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Response from Property: Dear guest, hello! Thank you very much for choosing our hotel and for your valuable suggestions. We will strengthen the service awareness training of our employees. We apologize for wasting your valuable time. Thank you for your understanding. We look forward to seeing you again and will provide you with better service!
Guest User
Superior 2-bed Room
Date of stay: Jul 2025
Couple
44 reviews
10/10
Outstanding
Posted on Aug 13, 2025
Good service, convenient parking, high cost performance, and rich breakfast.
Original TextTranslated by Google
Response from Property: Thank you for your fair evaluation. Your satisfaction is the unremitting pursuit of our Wuzhou Hotel. We will continue to work hard to ensure the quality of our service and look forward to your visit again! I wish you a happy life
Xueyushenzhou
Superior 2-bed Room
Date of stay: Jul 2025
Travelling with friends
8 reviews
8.0/10
Very good
Posted on Aug 16, 2025
Cleanliness: Good Environment: Good Facilities: Good Service: Excellent
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and for your comments. With your encouragement, we will do better and look forward to your next visit!
Guest User
Superior 2-bed Room
Date of stay: Jul 2025
Family
4 reviews
10/10
Outstanding
Posted on Aug 23, 2025
Very close to the Peacock River, nice environment!
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Guest User
Deluxe Queen Room
Date of stay: Jul 2025
Business traveller
8 reviews
5.5/10
Posted on Aug 21, 2025
The kind of place you won't want to stay next time
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Guest User
Superior 2-bed Room
Date of stay: Jan 2025
Family
2 reviews
4.2/10
Posted on Feb 4, 2025
The room was average, the bathroom was cold, and even without the AC, the room was still cold... But the service was excellent...
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to our hotel. We are a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. We hope that you can point out our shortcomings when you come next time. We will work hard to do better. We serve with our heart and make every guest who comes to our store feel the warmth of home. We hope that our service can bring you more surprises and touches. We look forward to your next visit!
Guest User
Executive Standard Room
Date of stay: Jul 2025
Family
60 reviews
10/10
Outstanding
Posted on Aug 28, 2025
Comfortable, clean, convenient Good service
Original TextTranslated by Google
Response from Property: 親愛的客户，非常感謝您抽出寶貴的時間為我們的酒店留下了如此讚揚的評價。您的滿意與支持是我們前進的動力，我們會一如既往地為您提供優質的服務和舒適的住宿體驗。
Guest User
Executive Standard Room
Date of stay: Jun 2025
Travelling with friends
25 reviews
10/10
Outstanding
Posted on Aug 4, 2025
Rich breakfast and thoughtful service
Original TextTranslated by Google
Response from Property: Thank you for your fair evaluation. Your satisfaction is the unremitting pursuit of our Wuzhou Hotel. We will continue to work hard to ensure the quality of our service and look forward to your visit again! I wish you a happy life
Guest User
Superior 2-bed Room
Date of stay: Mar 2024
Couple
1 reviews
10/10
Outstanding
Posted on May 3, 2024
Wow, the experience was really great! Especially the lady who cleaned the room on the 16th floor, she was very enthusiastic and recommended local delicacies to us, making us, who are socially anxious, feel at home in the beautiful Kuqa. A must-see for night view!
Original TextTranslated by Google
Response from Property: Thank you for your recognition and praise of our hotel. Our team will continue to provide quality service and wish you a happy life!
Quanjianjun
Deluxe Queen Room
Date of stay: Dec 2024
Business traveller
21 reviews
4.0/10
Posted on Jan 20, 2025
Overtime of 2 hours will be charged half a day's room rate
Original TextTranslated by Google
Response from Property: Thank you for staying at the Kuqa Wuzhou Hotel and for sharing your experience with us. We apologize that your stay did not meet your expectations. We sincerely hope to contact you to learn more details so that we can make appropriate improvements. You can call the hotel switchboard to provide us with your valuable suggestions. We hope that our improvements will welcome you back!
MansonY
Deluxe Triple Room
Date of stay: May 2024
Family
212 reviews
10/10
Outstanding
Posted on Jun 30, 2024
The reception at the front desk is very welcoming, and the rooms are spacious and clean. The hotel has above-ground and underground parking spaces, and there are plenty of parking spaces, especially suitable for self-driving stays! There are many restaurants near the hotel!
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Response from Property: Luxury hotel, enjoy the ultimate luxury hotel located in the center of the city, providing five-star high-quality services. From the lobby to the rooms, every detail has been carefully designed to bring guests a comfortable and luxurious experience. The service staff are warm and considerate, whether it is the restaurant, gym or swimming pool, everyone feels extremely satisfied. It is worth mentioning that the hotel also provides free high-speed Wi-Fi, allowing guests to connect with the outside world at any time. Here, you can enjoy the beautiful scenery of the city and first-class services, which is absolutely worth the money.
Guest User
Superior 2-bed Room
Date of stay: May 2024
Travelling with friends
1 reviews
9.0/10
Great
Posted on Jun 23, 2024
Not bad. I made a last-minute order while traveling with friends. The room was clean and the lobby service was in place.
Original TextTranslated by Google
Response from Property: At our hotel, every moment is full of surprises. Exquisite dining and warm atmosphere are just to give you the best experience.
Guest User
Superior 2-bed Room
Date of stay: May 2024
Other
2 reviews
2.0/10
Posted on Jun 4, 2024
The second time, someone checked out at 12:00 and she insisted on deducting half a day’s room charge.
Original TextTranslated by Google
Response from Property: Dear Customer: Hello! Thank you for choosing our hotel and taking the time to give us your feedback. We are very sorry to hear that you were not satisfied with your experience at our hotel. This was definitely not the experience we wanted to give you. Here, we sincerely apologize to you and explain to you the relevant reasons for the problems you have reported. At around 12:30 noon, the front desk called to ask if your room was to be extended, and told you that the check-out time was 14:00. Your answer was that the room was to be extended. As a result, you informed the front desk that you wanted to check out at 15:30 and said that no one was in the room. Then, if you exceed the check-out time of 14:00, you will be charged half-day room rate as usual. We sincerely ask for your understanding. In future work, we will pay more attention to these issues and work hard to avoid similar situations from happening.