Yukai Kaiyu Hotel (Kunming Old Street Nanping Pedestrian Street Branch) Reviews
Yukai Kaiyu Hotel (Kunming Old Street Nanping Pedestrian Street Branch)
7 / F, Nanping Street Complex, Wuhua District, Kunming, Yunnan, ChinaView Hotel Details
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Yukai Kaiyu Hotel (Kunming Old Street Nanping Pedestrian Street Branch) Guest Reviews
4.3/5
719 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.3
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All reviews(719)
Positive reviews(659)
Reviews with photos/video(112)
Easy to get around(63)
Friendly front desk staff(63)
Convenient for shopping(61)
Classy environment(39)
Delicious breakfast(26)
Average sound insulation(25)
Located in the city centre(24)
Comfortable bed(15)
Negative reviews(60)
alexsun123
All-Well Cozy Twin Room (Super Large Window + Air Conditioning)
Stayed in Aug 2024
Travel with friends
75 reviews
3.0/5
Posted on Oct 19, 2024
Good location but room condition normal only no tiolet bowl.
Response from Property: Dear guest,We are sorry to hear about the inconvenience you experienced during check-in. We apologize for the inconvenience. We will look into improving the room condition as soon as possible. Regarding the absence of a toilet bowl, we will take immediate action to rectify this issue. Thank you for bringing this to our attention.
Guest User
Peaceful Mini Zero-Pressure Double Bed Room (Independent Air Conditioning + Public Self-Service Laundry Room)
Stayed in Dec 2024
Travel with friends
1 reviews
5.0/5
Outstanding
Posted on Jan 23, 2025
Check in process was very smooth. The receptionist was very helpful. Our room has been upgraded for free. Recommended👍🏻
Response from Property: 💕【服務貼心+近南屏步行街】💕您好!感謝您下榻凱昱酒店.同時也感謝您對酒店客户人員的評價與認可。前台服務是酒店的第一門户,為每一位旅客提供細緻體貼周到的服務,讓您在到達酒店的第一時間全身心放鬆,盡享休閑度假之旅。另外,您對服務人員的好評已轉達到本人。人性化、個性化的特色服務是酒店對每一位旅客的用心,您的滿意是我們最大的心願和動力。我們將更加堅持不懈,為您帶來更加專業、高效的服務,時時會讓旅客驚喜不斷!讓更多的客人擁有愉快温馨的入住體驗!真誠期待再次光臨,祝您及家人:生活愉快!萬事如意!
Guest User
Peaceful Mini Zero-Pressure Double Bed Room (Independent Air Conditioning + Public Self-Service Laundry Room)
Stayed in Dec 2024
Travel with friends
1 reviews
2.2/5
Posted on Jan 10, 2025
Bathing area was dreadful, water leaked out into the room and the rain shower head was splashed water everywhere! The toilet was a squatter and if you never had done it, you not gonna take a dump easily.
Response from Property: Dear guest,We are terribly sorry to hear that you had such an unpleasant experience in our bathing area and with the toilet facilities. Your feedback is of great importance to us and we take full responsibility for these issues.Regarding the water leakage in the bathing area and the problem with the rain shower head splashing water everywhere, our maintenance team has already been informed and will check the drainage system and the shower head promptly. They will repair or replace any faulty parts to ensure that this kind of situation won't happen again and that you can enjoy a comfortable and trouble-free bathing experience in the future.As for the squat toilet, we understand that it might be inconvenient for some guests who are not used to it. We are currently considering making some improvements or providing alternative options to better meet the diverse needs of our guests. In the meantime, we will also place clear usage instructions around the toilet to help those who are less familiar with it to use it more easily.Once again, we sincerely apologize for the inconvenience caused. We hope you can give us another chance in the future to show you our improved services and facilities. Thank you for your understanding and valuable feedback.
Lieyna
Peaceful Mini Zero-Pressure Double Bed Room (Independent Air Conditioning + Public Self-Service Laundry Room)
Stayed in Sep 2024
Couples
1 reviews
1.0/5
Posted on Oct 7, 2024
i have paid this hotel the reception guy said this hotel are not accept foreigner to stay at the hotel and tell me that trip.com will refund my money back. it was terrible experience while in Kunming since we are late at the midnight to check in but cannot stay at tge hotel. PLEASE TRIP.COM to do not promote this hotel and deleted it on this app.
Response from Property: Respected guest, we are very sorry to hear about your unpleasant experience and also understand your frustration and disappointment very well. Regarding the problem you reported, Xiao Kai has also checked. After receiving your order, the hotel has been actively contacting you to handle check-in (but unfortunately, the hotel did not get in touch with you). Moreover, the hotel's external network information also indicates that it can receive foreign friends, and the room was reserved for you all night that night. Regarding the problem you mentioned that the front desk staff refused to handle your check-in after you arrived at the hotel, there is surveillance at the hotel front desk that can prove that you did not arrive at our hotel. Did you go to the wrong hotel by any chance?
RRoy
All-Well Cozy Twin Room (Super Large Window + Air Conditioning)
Stayed in Aug 2024
Family
9 reviews
3.5/5
Posted on Oct 3, 2024
Very good location to the center of everything. Price wise, non peak will be ideal. Lobby reception area can be improved. Toilet can be improved.
Response from Property: Thank you for your review. We are glad that you liked our location. We are constantly working on improving our facilities and services. We will take your suggestions regarding the lobby reception area and toilet into consideration and make efforts to enhance them. We hope to welcome you again in the future and provide you with a better experience.
Arham Khussyairi
Peaceful Mini Zero-Pressure Double Bed Room (Independent Air Conditioning + Public Self-Service Laundry Room)
Stayed in Nov 2024
Family
3 reviews
5.0/5
Outstanding
Posted on Dec 29, 2024
This hotel is really nice and good for all travelers, good location
Response from Property: That's great to hear! A good location is definitely a huge plus for a hotel. It must be convenient for guests to explore the surrounding areas or access various attractions. Do you have a favorite part about it, like the facilities or the service? I'm always curious to know more details when it comes to nice hotels.
Booked from trip.com when check in the counter staff having issues to check in for foreigners
Spend more than 30mins to 1hour just for check in
Response from Property: Dear guest,We are sorry to hear about the inconvenience you experienced during check-in. We apologize for the delay and frustration caused. We understand that this must have been a stressful situation for you.We are looking into the issue with our check-in process for foreign guests to ensure that such delays do not occur in the future. Our staff is constantly being trained to handle various situations more efficiently.We appreciate your feedback as it helps us improve our services. We hope you had a pleasant stay otherwise and that you will give us another chance to serve you better in the future.
Guest User
All-Well Cozy Twin Room (Super Large Window + Air Conditioning)
Stayed in Oct 2024
Family
6 reviews
3.0/5
Posted on Nov 20, 2024
The room is okay. But the Staff should be better.
Response from Property: I'm sorry to hear that you had some concerns with the staff. We always strive to improve and your feedback is very important to us. We'll look into this matter to ensure a better experience for our guests in the future. Thank you for sharing your thoughts.
Mohd Rudin
Peaceful Mini Zero-Pressure Double Bed Room (Independent Air Conditioning + Public Self-Service Laundry Room)
Stayed in Nov 2024
Solo travellers
6 reviews
4.2/5
Very Good
Posted on Feb 24, 2025
Good location
Response from Property: 🌹【交通便利+位置優越】🌹感謝您的入住,親愛的客官,感謝您的寶貴點評,感謝您的支持與鼓勵。我們凱昱酒店地理位置位置優越,周圍交通方便,經濟繁華,是住宿的絕佳之選。我們酒店為您提供的一切服務都衹為讓客官您住得開心舒適,讓您在娛樂之後能安心舒適的休息。您給我們的鼓勵是我們前進的動力,是對我們最大的肯定,當看到你開心的面容,小凱心裏是如此的開心。再次給予您真摯的感謝。
Qianqianbushiyanjian
Peaceful Mini Zero-Pressure Double Bed Room (Independent Air Conditioning + Public Self-Service Laundry Room)
Stayed in Jan 2025
Couples
2 reviews
5.0/5
Outstanding
Posted on Feb 21, 2025
I have to give this hotel a five-star rating! The location is simply invincible and lively. You can feel the vitality of the city just by walking around at night. The lady at the front desk of the hotel saw that we brought two large suitcases and also helped us upgrade the room type. The room is very warm and clean. The hotel staff is very considerate and responsive. This travel experience is great!
Original TextTranslated by Google
Response from Property: 💕【服務貼心+近南屏步行街】💕您好!感謝您下榻凱昱酒店.同時也感謝您對酒店客户人員的評價與認可。前台服務是酒店的第一門户,為每一位旅客提供細緻體貼周到的服務,讓您在到達酒店的第一時間全身心放鬆,盡享休閑度假之旅。另外,您對服務人員的好評已轉達到本人。人性化、個性化的特色服務是酒店對每一位旅客的用心,您的滿意是我們最大的心願和動力。我們將更加堅持不懈,為您帶來更加專業、高效的服務,時時會讓旅客驚喜不斷!讓更多的客人擁有愉快温馨的入住體驗!真誠期待再次光臨,祝您及家人:生活愉快!萬事如意!
Kaliliu
Whole Family Happiness Family Twin Room (Independent Air Conditioning + Screen Casting TV)
Stayed in Dec 2024
Family
5 reviews
1.7/5
Posted on Jan 30, 2025
First of all, the front desk of the hotel is very narrow and simple. The guest room on the 7th floor is very old. The basin is also old when I enter the door. There are two piles of bathrobes under the basin. I changed my slippers and found that the joints of the floor were broken and I almost tripped. When I washed my face, I found that the LED light of the mirror was broken. When I went to the toilet, I found that it was a squat toilet! The key charging power supply was not enough. Various discomforts. If it was not for the late night flight to the hotel at 12:30 in the middle of the night, I would definitely change the hotel again. As a result, my family washed their faces and rinsed their mouths and went to bed. The free breakfast on the second day was white porridge, soy milk and egg buns, nothing else. We left directly. The luggage storage is a small room for stacking sundries. I asked the front desk if there was someone guarding it, and the answer was no. We strongly requested to store the narrow front desk, and the front desk lady agreed reluctantly! We don’t think the waiter is very bad, especially when we can’t find the hotel, he came out to pick us up. However, such a hotel can only be called a hostel, and it is not even as good as the basic B&B facilities. It is not worth 450 yuan a night. , asked for a half refund of the room rate.
Original TextTranslated by Google
Response from Property: [Near Nanping Street + Public Area Self-service Laundry] Dear guest, I am very sorry for your unpleasant stay experience at Xiaokai. Regarding the price issue you reported, Xiaokai's price is relatively low among the same hotels in the business district. If you think the price is relatively high, you can compare it more when choosing to book. In addition, regarding the breakfast you mentioned, the hotel provides it free of charge, and it also takes into account the nutritional needs (guests staying in the hotel are also given fruits). If you want to be the same as a five-star hotel, Xiaokai really can't do it. The toilet you mentioned is a squat toilet, and Xiaokai also marked it truthfully on the external network. Regarding the problem that the luggage storage you mentioned is relatively small, Xiaokai takes into account that everyone will have needs when traveling, so it provides luggage storage for everyone, and it is also fully covered by surveillance. There is no need to worry about this. If there are any problems in the room during your stay, you can contact the front desk lady at any time to deal with it. Thank you very much for giving Xiaokai suggestions in your busy schedule. I wish you a happy life~
BruceTsang
Peaceful Mini Zero-Pressure Double Bed Room (Independent Air Conditioning + Public Self-Service Laundry Room)
Stayed in Nov 2024
Solo travellers
3 reviews
4.7/5
Amazing
Posted on Dec 29, 2024
The hotel rooms are spacious and bright, with warm and comfortable layout. The beds are soft and clean, allowing people to have a good night's sleep. The facilities in the room are complete, which brings great convenience. The front desk staff are friendly, making people feel particularly happy while enjoying the holiday. The geographical location is even more unique. Not far away is Kunming Old Street, the most prosperous and lively core attractions, which can be reached on foot, saving a lot of time and energy. In short, this trip to [Kunming] has become more perfect because of choosing this hotel. Highly recommended to other friends who are planning to visit here!
Original TextTranslated by Google
Response from Property: 🌹【Convenient transportation + superior location】🌹Thank you for your stay, dear guest, thank you for your valuable review, thank you for your support and encouragement. Our Kaiyu Hotel is strategically located, surrounded by convenient transportation and prosperous economy, making it an excellent choice for accommodation. All the services our hotel provides you are only to make your stay happy and comfortable, so that you can rest peacefully and comfortably after entertainment. The encouragement you give us is the motivation for us to move forward and the greatest affirmation for us. When I see your happy face, Xiaokai is so happy. Thank you very much again.
Guest User
Joy Cozy Double Bed Room (Independent Air Conditioning + Window)
Stayed in Nov 2024
Solo travellers
2 reviews
5.0/5
Outstanding
Posted on Dec 19, 2024
Facilities: The facilities are complete and good.
Hygiene: Cleaned very cleanly.
Environment: The environment is comfortable.
Service: The service is very considerate.
Overall, it is very comfortable, located in the city center, very convenient for travel, adjacent to the old street, in short, very satisfied.
Original TextTranslated by Google
Response from Property: 💕【Intimate service + close to Nanping Pedestrian Street】💕Hello! Thank you for staying at Kaiyu Hotel. Thank you for your evaluation and recognition of the hotel's customer service. The front desk service is the first gateway to the hotel, providing meticulous and thoughtful services to every traveler, allowing you to relax and enjoy your leisure vacation as soon as you arrive at the hotel. In addition, your favorable comments on the service staff have been conveyed to me. Humanized and personalized special services are the hotel's attentiveness to every traveler. Your satisfaction is our greatest wish and motivation. We will work harder to provide you with more professional and efficient services and constantly surprise passengers! Let more guests have a pleasant and warm stay experience! Sincerely look forward to seeing you again and wish you and your family: a happy life! May all go well with you!
Anonymous User
Changle Qieman Projector Double Bed Room (Super Large Projection + Lazy Sofa + Public Laundry Facilities Available)
Stayed in Nov 2024
Travel with friends
13 reviews
5.0/5
Outstanding
Posted on Dec 18, 2024
Facilities: All that is needed, quite complete.
Hygiene: The staff cleaned very well.
Environment: The overall environment is great.
Service: The girl at the front desk responded quickly when there was a need.
The location is in the city center. It is quite good to stay in such a hotel at this price. Haha, it is also free to delay until 3 o'clock. It would be perfect if there were more types of breakfast.
Original TextTranslated by Google
Response from Property: 💕【Intimate Service + Near Nanping Pedestrian Street】💕Hello! Thank you for staying at Kaiyu Hotel. Thank you for your evaluation and recognition of the hotel's customer service. The front desk service is the first portal of the hotel, providing meticulous and thoughtful services to every traveler, allowing you to relax and enjoy your leisure vacation as soon as you arrive at the hotel. In addition, your praise for the service staff has been conveyed to me. Humanized and personalized special services are the hotel's intentions for every traveler, and your satisfaction is our greatest wish and motivation. We will be more persistent and bring you more professional and efficient services, which will surprise travelers from time to time! Let more guests have a pleasant and warm stay experience! Sincerely look forward to visiting again, and wish you and your family: a happy life! All the best!
Guest User
Joyous Surprise Lucky Bag Room (Public Self-Service Laundry Room + Air Conditioning)
Stayed in Nov 2024
Other
1 reviews
5.0/5
Outstanding
Posted on Dec 18, 2024
The room is clean and cozy. I think the room has good soundproofing. The breakfast is rich in variety and the dining table is clean and tidy. The service attitude of the clerk is great. I was in a hurry to take pictures of the room. It was a very good accommodation experience.
Original TextTranslated by Google
Response from Property: 💕【Intimate Service + Near Nanping Pedestrian Street】💕Hello! Thank you for staying at Kaiyu Hotel. Thank you for your evaluation and recognition of the hotel's customer service. The front desk service is the first portal of the hotel, providing meticulous and thoughtful services to every traveler, allowing you to relax and enjoy your leisure vacation as soon as you arrive at the hotel. In addition, your praise for the service staff has been conveyed to me. Humanized and personalized special services are the hotel's intentions for every traveler, and your satisfaction is our greatest wish and motivation. We will be more persistent and bring you more professional and efficient services, which will surprise travelers from time to time! Let more guests have a pleasant and warm stay experience! Sincerely look forward to visiting again, and wish you and your family: a happy life! All the best!