earlyspring
August 4, 2022
This experience was the worst I've had in nearly 20 years. After booking a hotel with Ctrip, I found that the room smelled bad, the air conditioner was broken, and there was a large puddle of unidentified oily liquid on the air conditioner board, so I went to the front desk to report the problem, and please change the room. Call the front desk number on the room card, but the front desk phone is shut down due to arrears? After that, I went directly to the front desk to find the waiter to coordinate, and was told that we booked a non-air-conditioned room, and we had informed it when we checked in. So we immediately looked through Ctrip's order and found that it was clearly an air-conditioned room. We asked our fellow travelers, but they were not told to change to a non-air-conditioned room. After showing the reservation record to the front desk, it took a long time for the front desk to change it. And blamed us, saying that if you find a room problem, you should go to the front desk to solve it as soon as possible. ***I can't get through the phone and go downstairs to solve it. Why don't you call the first time? Bad review!
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