Kai Wah Plaza Hotel

the hotel room was a slightly outdated but the overall ambiance was cosy and we had a great view from our room. we stayed one night for transit before heading to Shangri La but the staff still provided a very warm services.

We (two friends) arrived by bicycle, having cycled from Guiyang, but our arrival caused a fuss, about five staff members came out not knowing what to do with our bikes, it wasn’t a nice welcome and was poorly handled. Anyway, nice rooms, amazing big gym, decent size pool. Great view across the city. Reception staff were nice and a guy called Wilson was very helpful.

We had an excellent stay at Kai Wah, with a few instances really worth mentioning. Firstly, we had a super early flight and reached the hotel at 5plus in the morning. We checked in and wonder if we are able to check in for the stay at such early hours. Without needing to ask, the service staff immediately arranged a room for us to check in, even though the typical check in time is 2pm onwards. They understood that we were tired from the flight and quickly make arrangements so that we can get some rest. This is an exceptional service that illustrates understanding and care for their customers. Secondly, upon checking into the room, we observed that the toilet bowl was a little dirty and called the reception. Immediately, a service staff named 李星Jeff Li, came to our room and made arrangements to offer us a free upgrade to a suite. However, as we prefer a room that is not situated at the corner, we declined. He then made other arrangements on the spot and offered us another room. He even helped us to transfer the luggages. We needed some advice for the trip and he willingly and patiently offered us advice and assistance. His friendliness and patience with us really made our stay very pleasant. His professionalism and care for his guests are commendable. Finally, when we checked out, the service staff also warmly helped us with the didi booking to the right place. My mum was even given a scarf as little present, which really made her day. Breakfast was really good, huge variety and quality was good too. Suggest to include breakfast in your booking.